International Customer Success Manager

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

The Role

Are you a hunter by nature? Love the thrill of closing a deal and growing lasting customer relationships? Join a fast-growing SaaS company where your hustle, heart, and hunger for success will directly shape your career trajectory.

We’re on the hunt for a driven and dynamic International Customer Manager based in Malaysia to manage and grow a portfolio of 200+ existing B2B clients. You’ll be at the forefront of client success, focusing on renewals, upselling, and cross-selling, while making 40+ calls a day to ensure no opportunity is missed.

What You’ll Do

• Own the Client Relationship: Become the trusted advisor for a diverse book of business. Understand their goals and challenges, and position our SaaS solutions as the answer.

• Drive Renewals: Keep churn low and customer satisfaction high by proactively managing subscription renewals.

• Upsell & Cross-sell Like a Pro: Identify and close opportunities to expand account value across product lines.

• Be a Revenue Driver: Hit and exceed your revenue goals while ensuring customers grow with us.

• Move Fast, Think Smart: Thrive in a fast-paced, metric-driven environment. Your ideas and agility will help shape how we scale.

• Collaborate Across Teams: Work closely with sales, marketing, and customer success to deliver an exceptional customer experience.

• Track & Report: Use CRM tools like Oro (or similar) to track account health and maintain accurate records.

Your Skillset

• 2+ years of full sales cycle experience in a B2B SaaS environment (aviation experience a plus)

• Full fluency in English and Mandarin (spoken and written)

• Hunter mindset – you actively seek growth opportunities and thrive on targets

• Excellent communication and negotiation skills

• Resilience – rejection doesn’t phase you, you bounce back stronger

• Ability to multitask and manage a high-volume workload

• Detail-oriented, proactive, and self-motivated

• Proficient in Microsoft Office, Teams, and CRM platforms (Oro, Salesforce, Hubspot, etc.)

• Comfortable working independently in a remote-first, collaborative team

What We Offer

• Competitive base salary + uncapped commissions

• EPF contribution

• Remote flexibility

• Collaborative, high-performance team culture

• Transparent career progression pathways

• On-the-job coaching and access to global best practices

Who You Are

• Energetic and always bring positivity to the team

• Comfortable in a fast-moving, KPI-driven environment

• Coachable with a growth mindset – you love feedback and want to level up

• Passionate about tech and customer success

• You don’t just meet targets—you crush them

If you're ready to make your mark and build lasting impact with clients, we want to hear from you.