The Role
As an International Customer Experience Coordinator, you will lead customer experience teams, ensure compliance, analyze competition, and provide high-level services while traveling abroad for up to 10 months a year.
Summary Generated by Built In
The Role:
Do you want to launch your career in a dynamic, fast-paced industry while living abroad and experiencing new cultures?
We’re looking for a driven, energetic, and goal-oriented individual to join our team as a International Customer Experience Coordinator. This is more than just a job—it’s your chance to build an international career, expand your professional network, and gain hands-on experience in the financial services industry.
The main responsibilities of the position include:
- Lead, mentor, and empower Customer Experience Teams through regular and individual meetings while driving motivation, commitment, and target focus.
- Keep abreast of the latest developments, products, marketing promotions and the relevant terms and conditions, and communicate them over to clients.
- Ensure compliance with the Company’s legal guidelines and compliance procedures.
- Conduct comprehensive competition analysis for strategic insights and generate relevant analysis and reports.
- Ensure that high level services are provided to clients.
- Propose and provide suggestions to improve system, procedures, and department operations.
- Contribute to team effort by achieving targeted results.
- Cooperate effectively with other departments as necessary.
- Spend significant time travelling abroad (up to 10 months per year).
Main requirements:
- Completed bachelor degree
- Excellent oral and written skills in English.
- Flexibility to work in a multicultural environment.
- Excellent people management skills.
- Reliable, with integrity of character and strong business acumen.
- Outstanding communication and interpersonal skills.
- Dynamic, innovative and target oriented.
- Very good computer literacy.
Benefit from:
- Attractive remuneration package plus performance related reward
- Travel allowance
- Private health insurance
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Bring It to Life – Role-Specific Take-Home Task
- Get Closer – Second Interview with the Future Team
All applications will be treated with strict confidentiality!
Skills Required
- Completed bachelor degree
- Excellent oral and written skills in English
- Flexibility to work in a multicultural environment
- Excellent people management skills
- Reliable with integrity of character and strong business acumen
- Outstanding communication and interpersonal skills
- Dynamic, innovative and target oriented
- Very good computer literacy
Am I A Good Fit?
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The Company
What We Do
XM is a trading platform trusted by over 20 million traders, offering easy access to 1400+ global assets with low spreads, exceptional conditions, and super-fast execution for Forex and CFD trading.
