About the Role
The International Account Manager is an operational role in which you will work directly with shippers, receivers and carriers and other vendors to process international transportation transactions with the goal of meeting or exceeding customer service expectations and internal financial performance goals. This position will work onsite at our Frisco Center of Excellence.
What the Candidate Will Do
International Shipment Operation
- Run multi-modal international export & import shipments daily including aligning with relevant regulatory export and/or import compliance policies and accounting responsibilities.
- Understand and work with direct, house & master bill of lading as well as other commonly required shipping documents such as commercial invoices, packing lists, & certificate or origin.
Customer Relationship- Run all facets of assigned customer account operations including:
- Development, maintenance & implementation of standard operating procedure. Provide training to customers as well as internal team members as needed.
- Timely clear and professional communication of operation tasks including issues, compliance risks or challenges meeting internal or external service expectations.
- Partner and follow up on customer specific critical initiatives.
- Actively market and communicate Uber Freight International services to gain additional customer lanes, modes, and customer referrals for new business opportunities.
Operations Reporting
- Develop and provide customer specific reports and dashboards in collaboration with Business Analyst.
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement.
Basic Qualifications
- High School diploma for GED equivalent
- At least 3 year experience in international transportation/logistics
Preferred Qualifications
- Bachelor’s degree
- Experience with international ocean or air transportation
- Prior experience working in an international Transportation Management System, especially CargoWise
- Intermediate skill level in Microsoft Office
- Knowledge of U.S. import and export regulations and documentation
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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