The Role
The Internal Systems Engineer will manage Jira and integrations, support IT operations, drive automation, and enhance system reliability, ensuring best practices in privacy and security.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
As an Internal Systems Engineer – Technical Referent at dLocal, you will own and enhance the tools, systems, and integrations that power the company’s internal operations. This role blends Jira administration, system integration engineering, and system administration responsibilities into a unified position focused on efficiency, automation, reliability, and governance. You will leverage AI-assisted tooling to accelerate triage, knowledge retrieval, documentation, safe scripting, and automation, following privacy and security guidelines.
You will help support and optimize our Atlassian ecosystem, integrate business-critical applications, manage identity and access workflows, and contribute to the stability and security of our IT infrastructure. This is a hands-on role where technical depth, problem-solving, and cross-team collaboration are essential.
What will I be doing?
- Manage and improve our core IT systems and applications, ensuring reliability, security, and smooth day-to-day operations across the organization.
- Configure, administer, and optimize Jira and related Atlassian tools, overseeing workflows, automations, integrations, and backend configurations that support business processes.
- Drive the integration of new software and SaaS tools into our ecosystem. Example integrations may include (but are not limited to) Glean, Slack, Zapier, Omnitrack, HubSpot, Jira, Azure, AWS and GCP.
- Implement automation for recurring operational tasks, reducing manual effort and improving efficiency across both IT and business workflows.
- Leverage AI tools to streamline incident triage/summarization, knowledge search, KB/runbook drafting, safe script generation, log analysis, and small automations, adhering to privacy, security, and responsible use practices.
- Oversee escalations from Level 1 support, providing deep technical expertise to resolve complex issues and ensure timely solutions.
- Monitor key systems, troubleshoot technical problems, and coordinate preventive maintenance to maintain high service availability.
- Evaluate, deploy, and maintain add-ons, integrations, and third-party tools (e.g., Jamf, Intune, manageability platforms) to create a cohesive and well-governed IT environment.
- Ensure data consistency, system compliance, and adherence to IT governance best practices across all tools and integrations.
- Develop and maintain documentation for systems, workflows, and processes to ensure clarity, continuity, and operational excellence.
- Collaborate with technical and non-technical teams to streamline processes, improve tooling, and support continuous improvement initiatives.
What skills do I need?
- Proven experience in Jira/Atlassian administration (Cloud), including workflows, automation, and integrations.
- Strong knowledge of identity systems such as Azure Active Directory, SSO, SCIM, and access governance.
- Experience with system integration via REST APIs, webhooks, scripting (PowerShell, Python, Bash), or automation platforms. Exposure to tools such as Glean, Slack, Zapier, Omnitrack, HubSpot, Jira, Lever or cloud providers such as Azure, AWS and GCP is a plus.
- Background in system administration (Windows, macOS, or Linux), endpoint management tools, and SaaS application management.
- Ability to troubleshoot complex technical issues across multiple systems and platforms.
- Strong communication skills and ability to collaborate with technical and non-technical teams.
- Organized, detail-oriented, and comfortable owning long-term operational improvements.
- Experience with ITSM tools and IT process design is a plus.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
Top Skills
Atlassian
AWS
Azure Active Directory
Bash
GCP
Glean
Hubspot
JIRA
Omnitrack
Powershell
Python
Rest Apis
Scim
Slack
Sso
Zapier
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.
With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:
Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
