Job Summary
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
- Support the end-to-end commercial process for the Food Biosciences business across Latin America, helping convert commercial opportunities into invoiced sales.
- Monitor and resolve operational issues in SAP, including sales orders, pricing validations, inventory availability and process bottlenecks impacting business execution.
- Coordinate customer order follow-up and indent processes in partnership with Logistics and Customer Service teams to ensure timely execution and delivery.
- Maintain customer and commercial master data, ensuring information accuracy, compliance and governance standards.
- Manage the commercial pipeline within Salesforce Customer Relationship Management (CRM), supporting forecast accuracy and alignment between opportunities and invoiced sales.
- Prepare and analyze weekly and monthly sales performance reports, providing visibility on business results, forecasts and commercial performance.
- Coordinate rebate settlements, credit notes and commercial commission activities while ensuring compliance with financial and commercial policies.
- Partner with Regulatory, Quality, Supply Chain and Finance teams to support business continuity, issue resolution and operational excellence.
- Provide operational support for commercial agreements, customer audits, compliance reviews, procurement activities and continuous improvement initiatives.
- Bachelor’s degree completed in Business Administration, Engineering, International Business, Supply Chain or a related field.
- Experience in business-to-business (B2B) commercial operations, sales support, customer service or commercial excellence environments.
- Strong knowledge of SAP Order-to-Cash processes.
- Experience working with Customer Relationship Management (CRM) platforms, preferably Salesforce.
- Experience managing customer orders, commercial processes and cross-functional operational activities.
- Strong analytical skills with the ability to transform data into actionable business insights and reports.
- Effective stakeholder management and communication skills across multiple functions and geographies.
- Advanced English proficiency, both written and verbal.
- Advanced Microsoft Excel skills and experience working with commercial reporting tools.
- Experience supporting regional organizations across Latin America.
- Knowledge of master data governance, pricing processes and commercial agreements.
- Experience with forecasting, rebate management, audit support or operational excellence initiatives.
- Exposure to regional commercial operations across Latin America.
- Direct interaction with commercial leadership and cross-functional stakeholders.
- Opportunity to influence commercial execution and business performance.
- Participation in high-impact regional projects and initiatives.
- Professional growth opportunities within a global organization.
- Collaborative environment focused on continuous learning and development.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Skills Required
- Bachelor's degree in Business Administration, Engineering, International Business, Supply Chain, or a related field
- Experience in B2B commercial operations, sales support, customer service, or commercial excellence
- Strong knowledge of SAP Order-to-Cash processes
- Experience with CRM platforms, preferably Salesforce
- Experience managing customer orders, commercial processes, and cross-functional operational activities
- Strong analytical skills and ability to transform data into actionable business insights and reports
- Stakeholder management and communication skills across multiple functions and geographies
- Advanced English proficiency, written and verbal
- Advanced Microsoft Excel skills and experience with commercial reporting tools
- Experience supporting regional organizations across Latin America
- Knowledge of master data governance, pricing processes, and commercial agreements
- Experience with forecasting, rebate management, audit support, or operational excellence initiatives
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
-
Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
-
Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
-
Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
