About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview
The Internal Sales Support role exists to keep the sales operation running efficiently and accurately. The postholder provides administrative and process support to the sales team, ensuring quotations, orders and CRM records are handled correctly and on time, freeing account managers and sales staff to focus on customer relationships, opportunities and revenue growth.
This is not an account-owning role. The postholder does not hold responsibility for a book of customers but works across the sales team supporting multiple account managers and their accounts as required.
Key Responsibilities
Sales Administration
Process customer orders, quotations, and renewals accurately and within agreed timescales.
Prepare and format proposals, quotes, and sales documentation to a consistent, professional standard.
Coordinate sales meetings, including scheduling, agenda preparation and minute-taking where required.
Prepare regular sales reports and pipeline updates for management.
CRM and Data Management
Maintain accurate and up-to-date records of customer interactions, orders and account details in the CRM/PSA system.
Monitor data quality within the CRM, flagging gaps or inconsistencies to the relevant account manager.
Track contract renewal and service dates, providing timely alerts to account managers ahead of expiry.
Sales Team Support
Act as a first point of contact for administrative enquiries relating to orders, quotes and CRM records.
Support account managers with day-to-day administrative tasks to enable them to focus on customer-facing activity.
Respond to routine customer enquiries where appropriate, escalating to the relevant account manager for anything requiring commercial judgement or relationship ownership.
Cross-Functional Coordination
Liaise with technical, finance and operations teams to ensure orders and quotes are processed smoothly and information flows correctly between systems.
Support the onboarding of new orders into delivery teams, ensuring handover information is complete and accurate.
Required Skills & Experience
Previous experience in a sales support, sales administration, or customer service role, ideally within an IT or MSP environment.
Strong organisational and administrative skills with excellent attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and competing priorities in a fast-paced environment.
Proficient in Microsoft Office, particularly Excel and Outlook.
A proactive, process-driven approach with a genuine interest in supporting business growth.
Desirable
Experience working within the IT or technology sector.
Understanding of IT services, cloud solutions, or cybersecurity.
Familiarity with PSA (Professional Services Automation) or CRM platforms used in an MSP setting (e.g. Autotask, HubSpot).
Key Competencies
Attention to detail and accuracy
Organisation and time management
Communication and stakeholder collaboration
Adaptability and prioritisation
Customer-centric mindset
What We Offer:
A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary
Key Points:
Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility:
We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
Skills Required
- Previous experience in sales support, sales administration, or customer service
- Strong organisational and administrative skills
- Excellent attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and competing priorities in a fast-paced environment
- Proficiency in Microsoft Office, particularly Excel and Outlook
- A proactive, process-driven approach with an interest in supporting business growth
- Experience working within the IT or technology sector
- Understanding of IT services, cloud solutions, or cybersecurity
- Familiarity with PSA or CRM platforms used in an MSP setting, such as Autotask or HubSpot
- Right to live and work in the UK
What We Do
Arc Systems was incorporated in 1992 and is a privately owned limited company. Arc offers experience in IT Support, Managed Backup, Cloud Services and Internet Connectivity to over 300 clients predominately within the SME market. Arc Systems are an ISO 9001 certified company we ensure the highest quality of standards and industry best practice. In providing cost-effective solutions to its customers, Arc aims to meet its clients’ requirements with a helpful personal touch and a complete range of in-house services. Our employees are the key to our success and we are proud to say our team always delivers on technical proficiency, customer care and dedication. Our consultants are experienced professionals who have spent the majority of their careers working within the IT sector. This makes our consultants acutely aware of the importance of their role supporting our customers IT systems. We aim to build strong customer relationships resulting in a high year on year customer retention rate. We always work closely with our clients to ensure their IT expectations are delivered. We offer a comprehensive portfolio of IT data and voice services enabling us to tailor solutions to meet our customers IT objectives. In July 2011 we relocated our head-office to Basildon, Essex to a purpose built 10,000sqft premises. The office is also home to our ISP partner ChunkyChips which together we share a newly built N+1 datacentre facility.
