Join Cubro and help deliver exceptional healthcare solutions as a Client Solution Specialist.
At Cubro, we are driven by our mission to improve the quality of life and create a brighter future for people in New Zealand. As a leading provider of healthcare equipment solutions, we work closely with Aged Care providers, Occupational Therapists, Physiotherapists, and public and private hospitals. We are now seeking talented individuals like you to join our team and contribute to our mission.
Watch our Cubro story: Cubro Company Introduction | Our story | About us
The Opportunity
We’re looking for a motivated and detail-oriented Client Solution Specialist to join our Community Care team at our Tauranga HQ.
This is a full-time role, working 7:30 AM to 4:00 PM (or as required) within our core business hours. As a key part of Cubro’s internal customer service and quoting operations, this role is the heartbeat of our team — ensuring our customers and internal teams receive timely, accurate, and high-quality support across quoting, product knowledge, and process improvement.
If you love solving problems, connecting people, and driving results, this is the role for you.
The Role
In this role, you’ll be the connector between our Production, Solution Specialists, and internal teams, making sure customer needs are understood, quotes are accurate, and jobs flow smoothly through to completion.
You’ll handle a mix of customer service, technical quoting, and internal coordination — helping our teams stay aligned and our clients delighted.
Your ability to juggle multiple priorities while maintaining accuracy and professionalism will be essential to your success.
Key Responsibilities
- Customer & Case Management - Triage and manage incoming cases and requests, prioritise and ensure timely resolution, and act as an internal escalation point for complex queries.
- Production Liaison - Serve as the link between Production, Solution Specialists, and other teams to ensure jobs progress efficiently.
- Quoting & Product Expertise - Prepare configuration quotes, liaise with production teams for product modifications, and champion product knowledge across teams.
- Communication & Collaboration - Handle inbound and outbound calls, coordinate with internal teams, and resolve issues and complaints with confidence.
- Training & Continuous Improvement - Suggest and coordinate training, share insights and process improvements, and participate in workshops and hands-on product training.
- Reporting & Workflow - Manage key reports such as overdue orders, returns, and blocked sales orders, while supporting workflow planning and roster coordination.
- Team Contribution - Share new ideas and industry insights, collaborate closely with the team to meet goals, and actively participate in company activities while embodying Cubro’s values.
The Ideal Candidate
- Proven experience in a Sales Representative or customer coordination role
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite and CRM/database systems
- Strong attention to detail and ability to learn quickly
- Initiative, problem-solving skills, and a friendly, approachable personality
- A strong team player with a sense of humor and a customer-first mindset
- Experience in quoting, production coordination, or the healthcare sector will be a strong advantage.
Why Join Cubro?
At Cubro, our values shape everything we do:
- Winners Win - we support each other and strive for excellence.
- Outside the Box - we embrace curiosity and creative solutions.
- Real Crew - we show up as our authentic selves and enjoy the journey together.
- GSD (Get Stuff Done) - we take ownership and make things happen.
We’re proud to be part of a team that values collaboration, curiosity, and commitment to improving people’s lives every day.
Next Steps
If you’re passionate about making a meaningful difference in people’s lives and thrive in a fast-paced, dynamic environment, we’d love to hear from you!
Take the next step in your career and join the bright future of our Cubro team. Apply now to become a valued member of Cubro and help us shape a better tomorrow.
Applications will be reviewed as they are received.
Top Skills
What We Do
Cubro® is a leading provider of innovative healthcare equipment. We partner with New Zealand's healthcare providers and professionals to deliver state-of-the-art hospital operating theatres, world-leading health and medical equipment, and career defining training and education.
Everything we do is centered around helping you to care, innovate and collaborate to achieve the best outcomes for those in your care. Together, we can lift the level of healthcare throughout Aotearoa.
