Internal Sales Representative

Closing Date for Application:

We’re looking for an enthusiastic and commercially minded Internal Sales Representative to join our team at Polypipe.

In this role, you’ll take ownership of a portfolio of customers, proactively building strong relationships and identifying opportunities to grow sales. Through regular customer contact, you’ll support promotional activity, introduce customers to relevant products and solutions, and ensure they receive a consistently high level of service.

Working closely with colleagues across sales, marketing and the wider business, you’ll play an important part in strengthening customer relationships, uncovering new commercial opportunities and supporting the continued growth of Polypipe.

Key Responsibilities

• Proactively manage a structured call plan across your portfolio of customers, maintaining regular contact and identifying opportunities for growth.
• Drive sales through upselling, cross-selling and introducing customers to new and relevant product ranges.
• Work towards monthly, quarterly and annual sales targets.
• Identify opportunities within existing accounts and take action to unlock their potential.
• Build strong, trusted and long-lasting relationships with key customer contacts.
• Act as a key point of contact for day-to-day customer queries, ensuring they are handled promptly and effectively.
• Act as an ambassador for the business, promoting value-added services and supporting customer loyalty.
• Promote and coordinate marketing campaigns and promotional activity across your customer base.
• Monitor the success of promotional activity and provide feedback to marketing and commercial colleagues.
• Tailor your approach to reflect individual customer requirements, seasonality and market trends.
• Maintain accurate CRM records covering customer interactions, sales activity and opportunities.
• Provide insights into customer behaviour, competitor activity and market developments.
• Work collaboratively with field-based account managers, sales leaders and support teams to provide a joined-up approach to customers.
• Support the onboarding of new customers and contribute ideas for continually improving the customer experience.

Key Skills & Experience

We’re looking for someone who combines strong customer relationship skills with a real commercial drive. You’ll ideally have:

• Previous experience within a sales or account management role, ideally within construction, building supplies or another B2B environment.
• Excellent communication and relationship-building skills, whether speaking with customers by phone, email or virtually.
• Strong listening, negotiation and presentation skills.
• Good commercial awareness with the ability to spot and develop sales opportunities.
• Confidence working towards sales targets and KPIs within a fast-paced environment.
• The ability to analyse information and use data to support commercial decisions.
• Good working knowledge of CRM systems and Microsoft Office, including Excel, Teams and Outlook.
• Excellent written and verbal communication skills.

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.