The Internal Sales Manager will lead our Product Support Inside Sales team and drive sustainable growth across parts, service, integrated solutions, and customer support agreements.Job Description:
This is a high-impact leadership role where you will be responsible for developing a high-performing team, maximising sales opportunities, strengthening customer relationships, and delivering profitable business growth. Working closely with Product Management, Sales Excellence, and key external partners, you will play a pivotal role in shaping and executing sales strategy whilst building a culture of collaboration, accountability, and customer excellence.
Key Responsibilities:
- Lead, coach, and develop a team of Inside Sales Representatives to deliver outstanding sales performance and customer service.
- Drive profitable growth across parts, service, integrated solutions, and customer support agreements.
- Develop strategic account plans that strengthen customer relationships and increase loyalty, retention, and revenue.
- Work collaboratively with Product Management and Sales Excellence teams to develop and execute strategic and tactical sales plans.
- Partner with key stakeholders, including Caterpillar representatives, to maximise growth opportunities and customer value.
- Lead employee engagement, performance management, coaching, and development activities within the team.
- Manage customer issues and escalations, ensuring positive outcomes that enhance customer satisfaction and business performance.
- Deliver against key performance indicators including revenue, gross profit, EBIT, customer satisfaction, pipeline growth, and team development objectives.
Knowledge, Skills and Experience:
- Significant experience in a sales leadership or sales management role.
- Experience managing sales pipelines and strategic account development.
- Strong aftermarket sales experience.
- Ex
- perience coaching, mentoring, and developing high-performing teams.
- Strong understanding of solution-based and value-led selling.
- Excellent leadership, communication, presentation, and negotiation skills.
- Commercially astute with strong analytical and decision-making capabilities.
- Ability to influence stakeholders and build effective relationships across internal and external networks.
- Strategic thinker with the ability to translate plans into measurable business results.
- Experience working within technical, engineering, industrial, construction, equipment, or related sectors would be advantageous.
- Knowledge of Caterpillar products, dealer operations, or a distribution environment is desirable.
- Relevant sales, management, or leadership qualifications would be beneficial.
What We Offer:
In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:
- A comprehensive benefits package
- A supportive and collaborative work environment
- Opportunities for professional growth and development
Why Join Us:
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and sales and are ready to take on a new challenge, we want to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Skills Required
- Significant experience in a sales leadership or sales management role
- Experience managing sales pipelines and strategic account development
- Strong aftermarket sales experience
- Experience coaching, mentoring, and developing high-performing teams
- Strong understanding of solution-based and value-led selling
- Excellent leadership, communication, presentation, and negotiation skills
- Commercial acumen with strong analytical and decision-making capabilities
- Ability to influence stakeholders and build effective internal and external relationships
- Strategic thinking and ability to translate plans into measurable business results
- Experience in technical, engineering, industrial, construction, equipment, or related sectors
- Knowledge of Caterpillar products, dealer operations, or a distribution environment
- Relevant sales, management, or leadership qualifications
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
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