Internal Sales Coordinator

From the depths of the ocean to the pinnacles of the world’s tallest buildings, we drive new forms of energy and information to each and every corner of the earth. We offer the widest range of services and know-how in the industry. Each year, our Company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium and low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibres, copper cables and connectivity systems for voice, video, and data transmission for the telecommunications sector. Become part of a global network of 30,000 colleagues spanning 50 countries, all committed to connecting the planet's pathways!

Reporting to the Internal Sales Team Leader, we're hiring an Internal Sales Coordinator who is responsible for managing and coordinating Prysmian's sales supporting both the Australian and New Zealand markets. This role ensures effective quoting, customer service, sales and support for our external and technical sales teams.

A snapshot of the role responsibilities include:

• Effectively manage customer quotes, orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, ensuring prices & delivery dates are correct.
• Manage call offs, blocked orders, customer complaints, code creations, credits, returns, QA issues and reporting for your customers.
• Claims, returns and complaints handling.
• Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders, contracts, and sales orders.
• Maintain service continuity to your customers in your absence by providing training as needed and ensuring documented procedures and instructions are kept up to date.
• Provide fast and efficient written & verbal communication with all customers that engenders repeat business.
• Liaise with the Commercial Manager, external staff and required departments concerning customer needs.
• Provide both administrative and sales support to the team.
• Use the tools, processes and systems provided to effectively achieve the defined KPI's.
• Adhere to corporate policy responsibility and compliance in line with the companies HSE, legal and ethical standards.    

We seek an approachable and driven individual with:

• Ability to engage effectively verbally & written with stakeholders across the business.
• Be positive and bring enthusiasm to the team and celebrate success.
• Proactive team member who can maintain effective and harmonious working relationships with colleagues and customers.
• A passion for learning and personal growth, with meaningful focus on sales developments.
• Ability to prioritise your workload and be flexible to adapt to new situations as they occur.
• Basic Business acumen, strategic thinking and problem solving, analysing, and coming up with solutions.
• Negotiating and Conflict Management experience.
• Project Management capabilities.
• Proficient with Microsoft Office, Outlook, and Excel.
• Knowledge of SAP or similar strongly preferred.

If you meet some, but not all of the criteria above, we still encourage you to apply. We're interviewing immediately so apply now!

Working with Prysmian means joining a Global team with some great perks:

• Globally supported Sustainability and Diversity Programs (because we care about our people and the environments we operate in)
• A Prysmian Rewards Program (designed to save you money on the day to day) exclusive to our Team
• An inclusive Employee Share benefits scheme
• A competitive Remuneration Package comprising of Base + Incentive Component
• A dedicated Global Mentoring Program for high potential talent development
• Annual Performance and Potential practices ensuring discretionary effort doesn't go unnoticed, and
• A culture that fosters inclusiveness, teamwork and joint success
• Free parking at all of our sites
• Flexible and hybrid work practices

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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