Managing high-volume customer communications within a dedicated solar technology supplier, this position plays a pivotal role in driving client engagement and sales conversion. Operating on a full-time, in-office basis, the role serves as a key operational link in delivering accurate product information and quotes.
The impact of the role relies on timeously processing email and WhatsApp queries, resolving customer concerns courteously, and capturing detailed information into internal systems. Working closely with sales pipelines, the position ensures accurate data management, active lead follow-up, and precise quotation execution.
The environment suits an attentive, customer-focused communicator who thrives under pressure and maintains strong written and verbal fluency in both Afrikaans and English. By navigating CRM structures and quotation tools diligently, the successful candidate directly contributes to branch sales targets and client satisfaction
High-Volume Query Processing: Process high volumes of email and WhatsApp customer inquiries promptly and efficiently.
Customer Service & Problem Resolution: Attend to client inquiries and complaints in a timeous, courteous, and professional manner.
CRM Data Management: Accurately capture customer details and manage lead follow-up structures within HubSpot.
Quotation Generation: Prepare accurate customer quotes using Omni Accounts software, ensuring item selection aligns with client requirements.
RequirementsEssential Requirements
Strong written and verbal communication skills in both Afrikaans and English.
Demonstrated customer service orientation with the ability to work effectively under pressure.
High attention to detail to ensure precise client quotations.
Availability to work full-time on-site in Macassar.
HubSpot
Omni Accounts
BenefitsWork Arrangement
On-site / In office
Permanent
Skills Required
- Strong written and verbal communication skills in Afrikaans and English
- Customer service orientation and ability to work effectively under pressure
- High attention to detail for accurate customer quotations
- Availability to work full-time on-site in Macassar
- Experience using HubSpot
- Experience using Omni Accounts
What We Do
RecruitMyMom is a South African recruitment agency specializing in placing skilled women, particularly professional mothers, in permanent, contract, freelance, and fractional roles. They connect local and global businesses with top-tier talent and focus on the economic empowerment of women.
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