About NISC
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Position Overview
NISC is looking for a passionate, experienced Network Administrator to add to our internal network team. This Internal Network Administrator will design, implement, maintain, and support our growing hardware and software network infrastructure. They will be part of the internal systems and network team that is responsible for designing and developing scalable, maintainable, and highly available IT systems that meet NISC’s critical business objectives. This position will work closely with our internal tech teams and support staff to identify potential issues and fix existing problems.
Work Schedule
- Hybrid (after an initial training period) from our Lake Saint Louis, MO office.
- Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed.
- Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose.
Essential Duties
- Lead the installation, support, and maintenance of advanced NISC network infrastructure including firewalls, routers, switches, wireless, and VPNs.
- Troubleshoot and resolve advanced network problems.
- Provide superior customer support to internal customers.
- Support customers in all aspects of networking including troubleshooting, training, and ongoing support.
- Research availability, performance, and security of network systems.
- Monitor network performance to determine if adjustments need to be made
- Create change requests (CRs) and follow up on resolution.
- Perform research on advanced technical problems, resolve issues, and recommend changes or enhancements.
- Execute the staging, installation, configuration, and training for NISC network equipment both onsite and remotely.
- Draft and maintain technical documentation, including inventories of hardware, software, and network mapping.
- Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
- Draft and deliver training.
- Serve as mentor to the team.
- Perform work duties outside of regular business hours, on an as needed basis, to meet internal needs.
- Other duties as assigned.
- Commitment to NISC’s Statement of Shared Values.
Knowledge, Skills & Abilities Preferred
- 5+ years of related experience preferred.
- Advanced knowledge of “Next-Gen” firewalls.
- Advanced knowledge of enterprise network switching/routing.
- Advanced knowledge of Wi-Fi technologies.
- Working knowledge of Linux and Windows operating systems.
- Advanced knowledge of virtual infrastructure.
- Advanced knowledge of setup and support of TCP/IP networks.
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
- A self-starter able to work independently but comfortable working in a team environment.
- Excellent ability to demonstrate initiative and accountability.
- Strong verbal and written communication skills.
- Strong presentation and training skills.
- Excellent telephone etiquette and an ability to deal effectively with customers.
- Strong research and problem-solving skills.
- Strong ability to organize and prioritize.
- Excellent ability to be positive in the workplace.
- Strong ability to demonstrate professionalism.
- Strong ability to troubleshoot.
- Strong ability to mentor others.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
Education Preferred
Bachelor’s Degree in an IT-adjacent field or equivalent experience.
Other Qualifications/Certifications Preferred
Industry recognized certification such as CCNA, Network+ preferred.
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Top Skills
What We Do
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 870 independent telephone companies, electric cooperatives and other public power entities in all 50 states, American Samoa, Palau and Canada.
NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Blacksburg, Va. and Austin, Texas, NISC and its subsidiaries employ more than 1,300 professionals between the six locations and at virtual office sites around the country.
Additional information can be found at www.nisc.coop or by calling: 866.999.6472.
