Internal Communications Specialist

Posted 7 Days Ago
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Vancouver, BC
In-Office
65K-80K Annually
Senior level
Fintech • Payments • Financial Services
The Role
The Internal Communications Specialist is responsible for managing communication strategies, content creation, and employee engagement across multiple channels within the organization.
Summary Generated by Built In
About Nicola Wealth:

We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 98% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada’s Top Employers, we are dedicated to upholding our firm’s values through this phase of significant growth.

By bringing together smart, dedicated and supportive colleagues from diverse backgrounds, we deliver extraordinary client service in a values-driven work environment. The collaboration, creativity and entrepreneurial spirit we were founded on provides the opportunity for you to make a real impact and build a rewarding career. We are passionate about our business, our culture and investing deeply in your growth and development to build for the future. If you have this same drive, then let’s talk!



Purpose of the Role:

The Internal Communications Specialist plays a key role in keeping employees informed, connected, and engaged. Reporting to the VP, Strategic Operations, this role executes clear, consistent communication across multiple channels, linking employees to the organization’s strategy, culture, and priorities. The Internal Communications Specialist partners closely with leaders and cross-functional teams to plan, write, and distribute timely, audience-focused messages aligned with our values and brand voice. 

Core Responsibilities:
  • Manage day-to-day content updates across the SharePoint intranet for all departments, keeping information current, well-organized, and easy for employees to access. 
  • Develop practical resources, such as guides, FAQs, and reference materials, in response to common employee questions. 
  • Maintain communication templates, asset libraries, and brand-aligned standards; lead periodic reviews for consistency. 
  • Conduct routine content audits, ensuring accuracy and relevance; archive or refresh items as needed. 
  • Maintain an editorial calendar and publishing schedules to ensure consistency in messaging and coordination of content across channels. 
  • Monitor and analyze content analytics and feedback (surveys, polls, and informal channels) to identify trends, gaps, and opportunities; prepare summaries of key insights and recommendations for continuous improvement. 
  • Draft, edit, and publish clear and engaging content including announcements, emails, talking points, FAQs, and articles. 
  • Translate communication strategies into multi-channel execution with attention to detail and quality. 
  • Support all-staff meetings, town halls, and communication-related events by coordinating logistics and drafting scripts, speaker briefs, presentation materials, and post-event summaries. 
  • Work with creative partners or develop visual assets to support messaging. 
  • Track timelines, deliverables, and performance metrics; compile post-campaign analysis and insights. 
  • Maintain an organized repository of templates, assets, and campaign materials. 
  • Partner with department leads to gather updates, resources, and news for distribution. 
  • Liaise with key stakeholders across the business to align and coordinate messaging. 
  • Support employee experience communications including onboarding, benefits, recognition, and culture initiatives. 
  • Provide communication guidance and coaching to colleagues; facilitate training or best-practice sessions as needed.
Required Skills & Qualifications:
  • 5+ years of experience in internal communications, corporate communications, or a related field. 
  • Exceptional written communication skills with the ability to adapt tone and style for different audiences. 
  • Hands-on experience managing intranet platforms; SharePoint expertise is strongly preferred. 
  • Strong organizational skills with the ability to manage multiple priorities and deadlines. 
  • Creative thinking and a passion for engaging employees through meaningful communications. 
  • Proficiency with Microsoft Office and comfort learning new collaboration and communication tools. 
  • Design sensibility or experience with visual content tools (e.g., Canva, Adobe Creative Suite) is an asset. 
  • A proactive, solutions-oriented mindset and genuine curiosity about what helps people feel informed and connected. 
  • Ability to thrive in a fast-paced environment and adapt to shifting priorities. 
  • Experience in financial services, wealth management, or professional services is an asset. 

 

Compensation & Benefits Package:

This position comes with a base salary range of $65,000 - $80,000 plus a competitive performance bonus, RRSP contribution and participation in our profit-sharing program. Base salary will be commensurate with experience, skills, and qualifications.

At Nicola Wealth, our people grow our business, delight our clients, and live our values every day. Our comprehensive compensation and benefits package reflects our appreciation for this commitment. Whether it’s participating in our profit sharing and benefit programs on day one, or the opportunity to participate in our share ownership program, our people are able to go beyond a conventional salary and bonus structure. To learn more about our complete package, visit: www.nicolawealth.com/total-rewards.


This role is a current vacancy within Nicola Wealth.


Please include both a cover letter and resume in support of your application. We are an inclusive, equal opportunity employer. For more information about this and other roles: www.nicolawealth.com/careers.

It is our priority to remove barriers to provide equal access to employment. Should you require reasonable accommodation during the recruitment process please contact us at [email protected] and we will work with you to meet your needs. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Nicola Wealth policies.

Thank you for your interest in a career with Nicola Wealth!

Top Skills

Adobe Creative Suite
Canva
MS Office
Sharepoint
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The Company
Toronto, Ontario
439 Employees
Year Founded: 1994

What We Do

Nicola Wealth is a full-service Wealth Management firm with offices across Canada. More than a financial planning firm, we offer sophisticated financial advice and investment management to affluent families, foundations and institutions across North America

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