Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
We are looking for a passionate Internal Communications Partner or Lead to join our corporate affairs team. In this role you will support the Head of Internal Communications with strategic and day-to-day employee engagement and help to coordinate our internal events across our offices in London, Cardiff, Manchester and Southampton.
This fantastic opportunity will reshape and elevate the colleague experience, helping to connect and inform colleagues at Starling. We’d love you to be part strategic thinker combined with a ‘let’s make this happen’ attitude. You will have a passion for telling stories, delivering world-class campaigns that support business needs as well as continually looking at ways that we can stay fresh and innovative.
This is a full-time position and will be a hybrid role, reporting to the Head of Internal Communications.
The Team:
The role is part of the corporate affairs team, which covers external and internal communications, social media and public affairs.
Key responsibilities and accountabilities:
- Provide comprehensive support to deliver engaging and effective internal communications across the organisation.
- Work closely with the Head of Internal Communications to co-create an effective communication strategy and plan across channel, location and audience to drive a change in our communication and storytelling
- Support and manage our communication channels; including audit, review and launch of new channels as required – we will be launching a new company-wide intranet
- Co-ordinate and work with colleagues to oversee drafting of The Pulse, Starling’s monthly staff newsletter and organisation-wide updates via Slack
- Manage the relevant Slack channels and respond to queries on a timely basis
- Collaborate with Marketing, Brand and other Comms colleagues to align/adapt internal communications content as appropriate.
- Coordinate internal events, partnership webinars and fundraising activities across all Starling’s offices
- Support the company’s employee led D&I forums and the environmental committee (Green Shoots) with copywriting and event management
- Support the People team with communications for our employee forum
- Support the delivery of key programmes and initiatives
- Actively maintain relationships with partner stakeholders, including coordinating and scheduling meetings
- Maintain accurate data relating to internal communications activities.
- Find innovative new ways we can communicate to our colleagues, ensuring this in a way they like to digest information aiding engagement.
- Helping audiences e.g., managers / teams to better communicate
- Organised individual with strong planning and prioritisation skills, but can also think on their feet and move quickly as required
- Not afraid to ask questions and contribute ideas
- Excellent interpersonal and communication skills (spoken and written) with a keen eye for detail
- Creative and resourceful, with an interest in driving best-in-class communications
- Strong administrative skills
- Experience of using a CMS
- Adobe Creative Suite knowledge
- Knowledge of sprint planning
- 3+ year’s experience in IC/employee engagement either agency or in-house
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
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What We Do
Hello, we’re Starling.
Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
We built Britain’s first digital bank.
One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too).
We’re changing banking for good.
Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.
Since then, we’ve grown. A lot.
Over three million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches.
Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be.
Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!
And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.
