The Role
The Internal Communications Officer supports internal communication by creating content, managing platforms, coordinating with stakeholders, covering events, and assisting leadership communication efforts.
Summary Generated by Built In
A. Internal Communication Delivery
- Support the implementation of approved internal communication plans across the organization.
- Gather, validate, and synthesize information from departments, assets, and functions for internal dissemination.
- Ensure that all communication outputs align with corporate communication standards, branding guidelines, and local regulatory requirements.
- Support effective cascading of key messages and corporate priorities across all staff groups and locations.
B. Content Creation and Editorial Support
- Write, edit, and publish high-quality content for internal digital and print platforms including intranet,Viva Engage, OneCom Nigeria, Focus Nigeria, TUPNEWS, Bridgers Magazine, and internal newsletters. Produce a minimum of one hundred (100) internal stories annually.
- Conduct interviews with managers, functional leads, and employees to support editorial content.
- Participate in editorial meetings and manage assigned content from initial briefing through drafting, review, approval, and publication.
- Contribute content to special publications such as Focus Nigeria, Partnership Magazine, and CSR or corporate reports.
C. Event Coverage and Reporting
- Provide internal communication coverage of events including management visits, asset activities,safety campaigns, and community engagements. Produce post-event reports, feature articles,photo stories, and summaries for use across internal communication channels.
- Support coverage of selected external events where required.
D. Leadership Communication Support
- Assist in the preparation and drafting of speeches, talking points, presentations, and internal messages for leadership as directed.
- Maintain accurate records, archives, and repositories of approved and validated communication materials.
E. Digital and Multimedia Communication
- Support regular updates and content management on intranet and Viva Engage platforms.
- Develop basic visual and multimedia communication materials including infographics, photo stories, and campaign assets to support internal communication initiatives.
F. Stakeholder Coordination
- Liaise with departments, assets, and functional teams to source information and confirm accuracy of content prior to publication.
- Act as a communication liaison to support information flow and collaboration across teams, locations, and hierarchies.
G. Crisis and Sensitive Communication Support
- Support internal communication during incidents and emergency situations.
- Apply approved crisis communication protocols with speed, accuracy, discretion, and sensitivity. Ensure strict adherence to instructions and approval processes in high-risk or regulated situations.
H. Monitoring, Reporting, and Continuous Improvement
- Track readership, engagement, and feedback metrics across digital communication platforms.
- Provide qualitative and quantitative inputs for internal communication performance reporting.
- Support identification of improvement opportunities based on engagement insights and stakeholder feedback.
Skills Required
- Experience in internal communications
- Proficient in content creation and editing
- Strong writing and verbal communication skills
- Ability to manage multiple projects and meet deadlines
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The Company
What We Do
AEWA is a Nigerian leading consulting firm that provides specialized workforce solutions for companies across a variety of industries within West Africa, offering services including recruitment, outsourcing, global HR, and training.
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