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Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
The Internal Communications Manager will oversee communication systems, maintain knowledge infrastructures, organize operational rituals, and distill strategic updates for clarity and engagement.
Summary Generated by Built In
About Us
About the Role
What You’ll Own
What Success Looks Like (The First 6 Months)
Requirements
What We Offer
Equal Opportunity Employer
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
This role exists to ensure that Félix’s most important priorities and company knowledge translates into disciplined execution. Reporting directly to the Chief of Staff, you will be the connective tissue of the company, bridging the gap between high-level strategy and day-to-day operations. You aren't just a coordinator; you are an operator. You will own the flow of information and communication across the company, making sure everyone at Félix has the information, tools, and clarity they need to do their work, and feel engaged and connected.
- Internal Comms Cadence: Design and lead our internal communication systems—newsletters, rituals, knowledge base platforms and announcements—ensuring they are consistent, useful, and high-impact.
- Knowledge & Tooling Infrastructure: Maintain and evolve how we work. You’ll own our Slack structure, Notion organization, and team ownership documentation to ensure zero friction in how we find information.
- Operational Rituals: Organize and relentlessly improve our weekly most important rituals (All-hands, continuous learning sessions), so they consistently surface priorities, blockers, and progress.
- Executive Synthesis: Act as the bridge between the Founders/Chief of Staff and the rest of the company, distilling complex strategic updates into clear, actionable messaging.
- Month 3: Our internal comms cadence is structured and owned end-to-end; you have audited and optimized our Slack and Notion environments for maximum clarity.
- Month 6: Weekly rituals are rated above 4.5/5.0 average in team pulse surveys; newsletter open rates are trending upward, with qualitative feedback confirming high usefulness scores.
- Ongoing: You have identified at least three major execution gaps where information was previously lost and implemented permanent process fixes.
- 3-5 years of experience in internal communications, marketing, operations, or a fast-paced journalism/PR environment.
- Structured Thinking: Ability to take a "wall of information" and synthesize it into a clear, logical framework.
- High proficiency with Slack, Notion, and project management platforms (ClickUp/Asana/Jira).
- Exceptional written and oral communication in both Spanish and English is non-negotiable.
- You can lead without formal authority and influence, and move easily between talking to an engineer about a blocker and a Founder about a strategic shift.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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Skills Required
- 3-5 years of experience in internal communications, marketing, operations, or fast-paced journalism/PR environment
- Exceptional written and oral communication in both Spanish and English
- High proficiency with Slack, Notion, and project management platforms
- Ability to synthesize complex information into clear frameworks
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
