At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking a talented, creative, mother tongue English writer that can seamlessly flow between writing a broad range of engaging internal communications.
The Internal Communications Manager will be responsible for creating and delivering communications strategies, developing frequent and streamlined communications, shaping and defining change management communication plans, acting as a trusted advisor to stakeholders, and ensuring that vital information reaches employees via the most appropriate channels and in the most suitable tone. The role requires leveraging AI-powered tools and emerging communications technologies to enhance content development, optimize workflows, increase communication effectiveness, and drive innovative employee engagement.
How will you make an impact?
- Bring your creativity and storytelling expertise, and editorial judgment to create compelling, interesting and inspiring articles, newsletters, change communications, executive communications, and other employee-facing content, across a range of audiences and tones
- Leverage AI and digital tools to enhance communication planning, content creation, audience engagement, and measurement, while maintaining high standards of quality, accuracy, and editorial judgment
- Work with stakeholders to define, develop, implement, manage and evaluate internal communications activity
- Work with key stakeholders to draft and disseminate information using the most appropriate communication channels and messaging for the audience
- Plan and drive specific ad hoc communications programs and initiatives
- Work closely with senior leaders to develop strategic communications, executive messaging, presentations, organizational announcements, and change management initiatives
- Create engaging HR and employee experience communications and content
- Be part of the Internal Communications team and work on cross-company initiatives and projects, including employee-related content that promotes NiCE as an employer of choice
- Collaborate with graphic designers to create attractive and engaging graphics to accompany the content
Have you got what it takes?
- Must be a native English speaker
- Relevant education and ideally 3-5 years’ experience (preferably in a global, hi-tech company)
- Proven ability to create and execute communications plans across a complex matrix and work with multiple stakeholders
- Effective interpersonal, management and communication skills, including the ability to write and present clear and concise professional communications with varied messaging and tones, adapted to target audiences in different geographies
- Experience using AI-powered tools to support content creation, editing, research, communications planning, and workflow optimization
- Excellent multi-tasking skills, and ability to work at pace and meet timelines
- Strong conceptual abilities, outstanding storytelling and creative writing skills, excellent editorial judgment, and a solid understanding of digital communication channels, emerging technologies, and AI-enabled communications practices
What’s in it for you?
Join an ever-growing, market-disrupting global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11448
Reporting into: Director, Global Internal Communications
Role Type: IC
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Native English speaker
- Relevant education
- 3-5 years' experience (preferably in a global, hi-tech company)
- Proven ability to create and execute communications plans across a complex matrix
- Strong interpersonal, management and communication skills; ability to write and present clear professional communications for varied audiences
- Experience using AI-powered tools to support content creation, editing, research, planning, and workflow optimization
- Excellent multi-tasking skills and ability to work at pace and meet timelines
- Outstanding storytelling, creative writing, editorial judgment, and understanding of digital communication channels and emerging technologies
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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