Internal Communications Lead

Workplace Communications

• Build a strategic vision and channel strategy to deliver and maintain engaging and regular communications that informs team members about relevant company news and goals. 

Employee Engagement and Culture

• Strengthen company culture by building transparent and timely communications that bring to life Neko’s Vitals (mission, goals, values, and priorities). 
• Ensure employees stay engaged and informed as the company scales across new regions and markets. 

Leadership COmmunications

• Develop messaging and talking points, lead internal announcement strategy and updates for leaders that inspire and inform our teams as we grow. 

Cross Functional Partner Communications

• Partner with the People team and key department leads (Medical, Engineering, Operations, Communications) to help shape communications strategy for key company updates and announcements and department initiatives.  

What You'll Be Doing

• Lead the development and execution of Neko’s employee communications strategy and help shape the internal culture as Neko scales.  
• Plan, edit, and produce compelling messaging and content across internal channels (Teams, newsletters, all-hands, Town Halls, etc.) that keep employees informed, inspired, and connected. 
• Build and maintain a strong publishing rhythm that connects regional offices and Health Centers and promotes engagement around company goals and updates. 
• Serve as a trusted partner to senior leaders, providing strategic counsel, narrative development, and message support for internal moments—from town halls to product launches. 
• Collaborate closely with People team to communicate HR initiatives, benefits, talent and employee programs. 
• Create messaging frameworks and toolkits for managers to cascade company updates effectively and authentically. 
• Partner with external comms and brand/product/medical teams to ensure consistent tone, visual identity, and storytelling across internal and external touchpoints. 
• Measure engagement and continuously refine communications for impact, clarity, and resonance. 
• Regularly review and recommend new tools or platforms to improve transparency, accessibility and connection. 

What You Bring

• 8+ years in internal or employee communications, preferably in high-growth or mission-driven organizations. 
• Exceptional writing, editing, and storytelling skills. Ability to translate complex or technical information into clear, human-centered narratives. 
• Experience partnering with senior leaders and cross-functional teams in fast-paced, evolving environments. 
• Experience managing internal brand communication across global or fast-growing brands, assessing and deploying new technology or comms products 
• Strategic thinking paired with hands-on execution. 
• Curiosity, empathy, and a passion for helping teams feel connected to the mission.