Technical Operations Specialist (Mexico)

As an Technical Operations Specialist at Glia, you will play a key role in ensuring the success and satisfaction of our employees while also maintaining the highest security practices and standards. You will collaborate with almost all departments within Glia, working particularly closely with Security, Compliance, and People Operations teams. This role involves managing critical services used by Glianeers and requires close cooperation with both external and internal stakeholders. Your responsibilities will extend beyond traditional IT support, as you'll work to optimize systems and processes that directly impact employee productivity and organizational efficiency.

The Technical Operations team is supporting Glianeers across the organization. Thus, its team members are located across the globe. 

For this role, we hire in: Mexico (hybrid)

• Provide first-line technical support to employees, addressing hardware, software, and network issues
• Troubleshoot and resolve complex IT problems, escalating to specialized teams when necessary
• Install, configure, and maintain computer systems, software applications, and network equipment
• Manage user accounts, permissions, and access rights across various platforms and systems
• Implement and maintain IT security measures, including antivirus software, firewalls, and data encryption
• Conduct regular system updates and patches to ensure optimal performance and security
• Assist in the development and implementation of IT policies and procedures
• Provide training and guidance to employees on new technologies and IT best practices
• Manage and maintain IT inventory, including hardware and software licenses
• Assist in the evaluation and implementation of new technologies to enhance productivity
• Participate in IT projects, such as system upgrades or migrations
• Create and maintain documentation for IT processes, troubleshooting steps, and system configurations
• Contribute to the development of internal tools and scripts to automate routine tasks
• Collaborate with vendors and external service providers to resolve complex issues
• Stay current with emerging technologies and industry trends to continually improve IT operations

• Google Suite
• Atlassian products
• MDM: Jamf, Scalefusion
• Communication: Slack, Zoom, Gong
• AWS
• GitHub
• Slack
• Okta
• and many more!

• Minimum of 3 years of experience in internal technical support, service desk, or similar roles
• Located in Mexico and able to work in the CST timezone
• Fluent in English (reading, writing, and speaking)
• Strong knowledge of IT infrastructure, security best practices, and compliance requirements
• Hands-on experience with MacOS central setup, Zero-touch onboarding, JAMF management
• Demonstrated project management and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to effectively communicate with both technical and non-technical stakeholders
• Strong commitment to continuous learning and professional growth
• Bachelor's degree required

• Familiarity with Python and scripting languages
• Knowledge of Atlassian products and AWS command line

• Competitive Salary
• Professional development support  (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you’ll need
• Sports compensation
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
• Generous referral bonuses
• Diversity: 25 countries represented