The Role
Supervises IT help desk staff, ensuring effective ticket management, incident and problem resolution, escalations, inventory and configuration management, policy adherence, user communication, team performance, and continuous process improvement.
Summary Generated by Built In
TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.
Under the direction of IT leadership, the Supervisor, IT Service Desk is responsible for supervising information technology help desk staff to ensure successful operations and performance to user expectations with emphasis on team performance, policy and procedure adherence and continuous process improvement. Success in this role relies on timely incident management, coordinated problem management and robust inventory and configuration management. The supervisor is responsible for ensuring that tickets are generated, priorities are assigned, status is communicated, escalations are addressed, and resolutions are provided.
Required Qualifications:
•Bachelor’s degree in computer science, information systems or a related field from an accredited institution or an equivalent combination of education and professional experience relevant to the position.
•A minimum of four (4) years of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
•A minimum of (3) years’ experience providing help desk support.
•Demonstrated facilitation skills to lead meetings, teams, and projects.
•Knowledge of information systems, including office automation and data analysis tools such as MS Office, simulation software, Visio, etc.
•Proficiency with software applications and various operating systems and devices.
•Proficiency in the operation and use of personal computers, utilizing ticketing systems, word processing, spreadsheet, and database management software programs (e.g., the Microsoft Office Suite), Internet browsers, websites, and e-mail systems.
•Availability to work occasionally outside of normal shifts (e.g., 8:00 am to 5:00 pm).
Desired Qualifications
•ITIL certification
•Experience providing IT Support in a healthcare setting
•Electronic health record/electronic medical record support experience
•Phone system administration for an IT call center
•A+, Network+, or Security+ certification
•Ticketing system experience
Benefits:
TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.
Under the direction of IT leadership, the Supervisor, IT Service Desk is responsible for supervising information technology help desk staff to ensure successful operations and performance to user expectations with emphasis on team performance, policy and procedure adherence and continuous process improvement. Success in this role relies on timely incident management, coordinated problem management and robust inventory and configuration management. The supervisor is responsible for ensuring that tickets are generated, priorities are assigned, status is communicated, escalations are addressed, and resolutions are provided.
Required Qualifications:
•Bachelor’s degree in computer science, information systems or a related field from an accredited institution or an equivalent combination of education and professional experience relevant to the position.
•A minimum of four (4) years of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
•A minimum of (3) years’ experience providing help desk support.
•Demonstrated facilitation skills to lead meetings, teams, and projects.
•Knowledge of information systems, including office automation and data analysis tools such as MS Office, simulation software, Visio, etc.
•Proficiency with software applications and various operating systems and devices.
•Proficiency in the operation and use of personal computers, utilizing ticketing systems, word processing, spreadsheet, and database management software programs (e.g., the Microsoft Office Suite), Internet browsers, websites, and e-mail systems.
•Availability to work occasionally outside of normal shifts (e.g., 8:00 am to 5:00 pm).
Desired Qualifications
•ITIL certification
•Experience providing IT Support in a healthcare setting
•Electronic health record/electronic medical record support experience
•Phone system administration for an IT call center
•A+, Network+, or Security+ certification
•Ticketing system experience
Benefits:
- Competitive Compensation
- Competitive Time Off
- Low-cost health, dental, vision & life insurance
- Tuition Reimbursement, Employee Assistance program
Skills Required
- Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of relevant education and professional experience
- At least four years of experience installing and configuring desktop computer systems in networked environments and applying diagnostic troubleshooting techniques
- At least three years of help desk support experience
- Facilitation skills to lead meetings, teams, and projects
- Knowledge of information systems, office automation, data analysis tools, Microsoft Office, and Visio
- Proficiency with software applications, operating systems, and various devices
- Proficiency using personal computers, ticketing systems, word processing, spreadsheets, databases, Internet browsers, websites, and email systems
- Availability to work occasionally outside normal shifts
- ITIL certification
- IT support experience in a healthcare setting
- Electronic health record or electronic medical record support experience
- Phone system administration experience for an IT call center
- A+, Network+, or Security+ certification
- Ticketing system experience
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The Company
What We Do
As a nonprofit community health center, TrueCare is dedicated to delivering a superior and compassionate healthcare experience, reducing barriers and increasing accessibility to quality care for diverse communities.
