Internal Audit Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Manager, Internal Audit (India)

Position Description

Reporting to the Internal Audit Senior Manager, the Manager, Internal Audit is responsible for executing and supporting complex internal audits across the organization. This role requires strong expertise in internal auditing standards, risk-based audit planning, data analytics and information technology controls. The ideal candidate will possess superior analytical skills, business acumen, and the ability to provide strategic insights into risk and control processes.

Primary Responsibilities

The candidate will bring strategic thinking to the internal audit function relative to risk assessment, internal audit process development, leveraging data analytics for internal audits, the development of the IA function, and will be expected to:

• Understand the company’s risk profile and identifying current and emerging risks.

• Assist in the development and execution of risk-based audit plans, including defining audit objectives, scope, testing methodologies, and tracking audit findings through to remediation.

• Leverage data analytics in audit planning and execution to enhance audit effectiveness.

• Conduct independent evaluations of internal controls over business processes, including financial reporting, operational effectiveness, IT controls, and regulatory compliance.

• Collaborate with cross-functional teams to assess key risks, controls, and business processes.

• Execute full-scope internal audit engagements, including fieldwork, documentation, and reporting.

• Maintain audit databases and tracking audit progress to ensure timely completion of engagements.

• Communicate audit findings effectively, obtaining agreement on root causes, and ensuring management’s commitment to remediation.

• Draft the audit report and recommendations, assure sufficient clarity and conciseness, grammatical and spelling accuracy.

• Monitor and follow-up on prior audit findings to ensure appropriate audit report remediation.

• Work with management to promote awareness of policies, best practices, and reporting of fraud or other areas of non-compliance.

• Develop and maintain successful professional relationships with appropriate levels of management.

• Utilize data analytics to enhance risk identification and quantification, and to provide valuable business intelligence to management.

• Support special audit assignments as directed by the Director of Internal Audit.

• Contribute to the continuous process improvement of the Internal Audit function.

This position is for an experienced Manager, Internal Audit who enjoys hands-on involvement in a fast-paced company in the IT industry offering SaaS and Cloud based products to its customers.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, Engineering or a related field.

• 10 years of experience in internal auditing, data analytics, IT auditing, or risk management; experience in SaaS and cloud-based environments is a plus.

• Relevant professional certification such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), or Certified Information Systems Security Professional (CISSP) preferred.

• Sound knowledge of Generally Accepted Accounting Principles (GAAP).

• Artificial Intelligence (AI) usage experience in automating internal audit processes.

• Strong understanding of internal audit methodologies, risk assessment frameworks, and control evaluation techniques.

• Ability to analyze complex business processes and transactions to identify control weaknesses and recommend improvements.

• Excellent project management and organizational skills with the ability to manage multiple audits simultaneously.

• Intellectual curiosity and ability to work independently in a dynamic, fast-paced environment.

• Strong communication skills, both written and verbal, with the ability to present audit findings to management.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.