Internal Account Representative

Job Functions, Duties, Responsibilities and Position Qualifications:

Negotiation comes naturally for you. You’re personable, professional, and confident in your ability to build business relationships. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

This opportunity is:

Location: Greensboro, NC
Days: Monday-Friday
Hours: 8am-5pm
Full-time: Benefit Eligible

In this role, you will:

• Retain client business with occasional site visits, problem solving, and acting as a liaison to laboratory management, operations, and billing.
• Support the onboarding process for new accounts, EMR integrations, and workflow education
• Serve as a primary resource for client inquiries, issue resolution, and ongoing utilization support.
• Monitor client engagement and proactively address gaps in adoption, ensuring alignment with company workflows and systems.
• Assess needs by using accepted Account Representative processes to maintain customer satisfaction and grow sales.
• Manage customer/supplier relationship functions through reports and evaluation.
• Generate additional business through consultation with clients to increase market share of existing products and services.
• Supports the Sales Team, Field Account Representative(s), and leadership in providing timely, professional and courteous service.
• Communicates with clients and all levels of personnel in order to disseminate information in regard to clinical testing status and results.
• Researches and resolves problems by following defined procedures in order to meet client satisfaction and expectation.
• Performs clerical duties daily in order to facilitate and document the clinical testing process.
• Maintain accurate client records in CRM and submit daily reports on activities, client feedback, and emerging trends.
• Build relationships and improves service satisfaction levels of clients and co-workers by practicing excellent internal and external customer service skills.
• Performs related accountabilities/responsibilities as required or directed.
• Will fill-in for internal Customer Service as needed

All you need is:

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment

Bonus points if you’ve got:

• Associate’s Degree or Medical Assistant training
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.