Sonic Healthcare USA, Inc.

Internal Account Manager

Posted 3 Days Ago

Be an Early Applicant

Tyler, TX, USA

In-Office

Mid level

Healthtech

The Role

Manages and grows existing customer relationships through retention, renewals, upselling, cross-selling, troubleshooting, and product education. Serves as the primary client contact, collaborates with sales, marketing, and product teams, maintains CRM records, gathers market feedback, and meets account growth and retention targets. Requires strong communication, problem-solving, relationship management, and CRM skills, with familiarity with medical terminology and laboratory operations preferred.

Summary Generated by Built In

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: Tyler, Texas

Hours: 1st Shift

Full-time: Benefit Eligible

In this role, you will:

Lead laboratory operations with a focus on identifying areas of opportunity and implementing action plans.
Support the Regional Manager with organizational goals and objectives, including developing and inspiring your team of employees.
Interact with a variety of clients, patients, employees, and business units, with a commitment to customer-focused service.
Review business indicators, optimize processes, and maximize profitability.
Champion safety, compliance, and quality control.

All you need is:

High School Diploma or equivalent.
A valid driver’s license and an excellent driving record for the past three years.
Exceptional communication and problem-solving skills.
Ability to work in a fast-paced environment, under time constraints, without close supervision.
Previous supervisory experience.
Bilingual strongly preferred.

Bonus points if you’ve got:

Bachelor’s Degree in Medical Technology or Business Administration.
Previous experience in a clinical laboratory or other service organization.
Bilingual - Spanish fluency preferred.

We’ll give you:

Appreciation for your work
A feeling of satisfaction that you’ve helped people
Opportunity to grow within the organization
Free lab services for you and your eligible dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) that includes a generous company match
A sense of belonging – we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

Work Shift:

Job Category:

Sales

Company:

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Skills Required

2-4 years of experience in account management, customer service, or sales
Effective oral and written communication skills
Interpersonal and relationship-building skills
Customer-focused problem-solving abilities
Proficiency with CRM software such as Salesforce or HC1
Ability to work independently and maintain attention to detail
Ability to work effectively in a team-oriented environment
Commitment to applicable federal and state regulations, including CAP, CLIA, HIPAA, Safety, and OSHA
Ability to maintain confidentiality when accessing Protected Health Information
Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience
Knowledge of medical terminology, billing, laboratory processes, operations, and account management strategies
Cultural competence and respect for individuals