Intern

Position Summary

The IT Intern will support Optimal Networks’ internal IT operations and client-facing technology services. This role is ideal for a motivated individual pursuing a career in IT who is eager to gain hands-on experience in a dynamic, service-oriented environment. The intern will assist with hardware and software support, participate in technology projects, and work with our Support Center, Engineering and Procurement teams.

Location: Rockville MD (5 days a week)

Scheduled Weekly Hours: 40 (Full Time)

Travel Required: Less than 5%

Pay: $20/Hr

Responsibilities

This position has the following responsibilities.

· Provide technical assistance to staff on hardware and software issues.

· Participate in IT projects such as device imaging, deployment, and upgrades.

· Support Microsoft 365 applications and Windows-based environments.

· Work in a ticketing system, tracking changes, and resolving issues.

· Maintain inventory records and assist with asset management.

· Resolve Phishing alerts and assist with identifying cyber incidents.

Reporting Relationship

Reports to: The Support Center Manager

This role has zero (0) direct reports.

Attributes

To be successful in this position employee will have the following attributes

· Leader. You inspire your team and provide expert guidance and advice to ensure that the team is motivated and delivering to outcomes.

· Attention to detail. You pay meticulous attention to detail; you always spot the typo, the grammatical mistake, the error in the database, or the incorrect calculation in Excel.

· Analytical. You have the ability to look through data and information to draw conclusions and infer outcomes beyond the surface level. Identifying patterns, trends, and correlations in data to assist in decision making

· Problem Solver. You use your skills and knowledge to solve the problem, not just the symptoms, looking to ensure that it is always fixed the first time.

· Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.

Skills, Qualifications and Experience

Skills

Mandatory

· Strong knowledge of customer service practices and procedures

· Strong interpersonal and communication skills, able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications

· Strong troubleshooting, problem solving and diagnostic skills

Qualifications

Mandatory

· Currently pursuing, or a recent graduate with a degree in Information Technology, Computer Science, or a related field.

Desirable

· CompTIA A+ Certification

· 3.8 or higher GPA

· Bachelor’s degree in Information Technology, Computer Science, or a related field

Experience

Mandatory

· None

Desirable

· No more than 4 years of IT experience

What You’ll Gain

· Exposure to real-world IT operations and client service delivery.

· Mentorship from experienced professionals across departments.

· Opportunity to contribute to impactful projects and process improvements.

· Flexible scheduling to accommodate academic commitments.

· Potential pathway to full-time employment based on performance and business needs.