Job Description Summary
-To maintain effective measures to monitor and ensure that the global process isfully and consistently implemented across locally -Support operations and continuous improvement reviews to define and implement actions and projects to continuously enhance the process effectiveness and efficiency. -Capable to troubleshoot frequent end user issues, provide end user training and collaborate with teams with the focus on Contract Management.
Job Description
Major accountabilities:
- Provides efficient system support to end user community.
- Support the creation, deployment and on going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system (s).
- Provide support and identify areas requiring process and systems reviews.
- Support process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps.
- Support the execution of the region or countries performance improvement plans.
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Key performance indicators:
- Meeting agreed KPIs -Ability to learn from experiences and training programs and adjust as needed
Minimum Requirements:
Work Experience:
- Functional Breadth.
- Major Change.
- Operations Management and Execution.
- Collaborating across boundaries.
Skills:
- Effective Communication.
- Understanding Digital.
Languages :
- English.
Skills Desired
Effective Communication, Understanding Digital
Similar Jobs
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
