The Workforce Optimization team partners with Lending business leaders to ensure the right staffing strategies are in place to meet operational demand and member needs. Through workforce planning, forecasting, scheduling, reporting, and data analysis, the team provides actionable insights that improve efficiency, optimize resource utilization, and support strategic decision-making across the organization.
To optimize the performance of business operations by analyzing current and forecasting future performance. Apply various analytical techniques to solve operational issues and support strategic initiatives. Work under minimal supervision.
****A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter" button during your application.
- Provide support to the Workforce Management department of Lending; may work on small projects or portions of larger projects
- Support Lending business strategy and initiatives
- Assist and collaborate with various levels of staff to accomplish tasks/assignments
- Perform research and basic analysis; may include quantitative and/or qualitative analysis
- Maintain professionalism in all interactions with teammates and business partners
- Attend meetings with various Lending departments and Workforce Management maintaining detailed notes of discussions and important action items
- Perform routine audits of system data to ensure accuracy needed to support forecasting and scheduling functions
- Process and update data in automated systems; may generate and analyze reports
- Perform other duties as assigned
- Must be pursuing a degree from an accredited college/university
- Effective interpersonal, verbal, and written communication skills
- Effective research, analytical, and problem solving skills
- Effective skill maintaining accuracy with attention to detail and meeting deadlines
- Ability to exercise initiative and good judgment to make sound decisions
- Ability to adapt to new technologies
- Effective word processing and spreadsheet software skills
- Effective time management skills
- Ability to work independently and in a team environment
Desired Qualifications
- Exposure to data analytics
- Administrative/clerical experience
- The ability to work independently with a high level of attention to detail
- Committed to self-development, both independently and from a mentor
- Ability to contribute to the design of reports and presentations
Hours:
- Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)
Location:
- 5550 Heritage Oaks Dr Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Must be currently pursuing a degree from an accredited college or university
- Must remain enrolled in college-level courses or a degree-seeking program throughout the internship
- Effective interpersonal, verbal, and written communication skills
- Effective research, analytical, and problem-solving skills
- Accuracy, attention to detail, and ability to meet deadlines
- Ability to exercise initiative and sound judgment
- Ability to adapt to new technologies
- Word processing and spreadsheet software skills
- Effective time management skills
- Ability to work independently and in a team environment
- Exposure to data analytics
- Administrative or clerical experience
- Ability to contribute to report and presentation design
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
