Intern - TOC Engineer

Role Overview
We are seeking a highly motivated and disciplined individual to join our Technical Operations Center (TOC) team as an Intern TOC Engineer (Monitoring). This is an entry-level position for a fresher providing foundational experience in a mission-critical 24x7 support environment. The primary responsibility is to be the first line of defense, monitoring key systems, identifying anomalies, and ensuring prompt escalation.

Key Responsibilities
24x7 Monitoring: Actively monitor multiple internal and client-facing applications, infrastructure, and services using various enterprise monitoring tools (e.g., Grafana, Monolith, etc.).

Alert Triage & Initial Analysis: Acknowledge, categorize, and perform initial triage of all incoming alerts and incidents.

Incident Logging: Accurately log all events and incidents in the ticketing system (Jira), ensuring comprehensive details are captured for escalation.

Escalation Management: Follow established Standard Operating Procedures (SOPs) to escalate issues to the appropriate L2/L3 teams, Subject Matter Experts (SMEs), or development teams within defined SLAs.

Documentation: Maintain and update runbooks and knowledge base articles related to monitoring procedures and common alerts.

Shift Handoffs: Clearly and concisely communicate all active issues, pending tasks, and recent activity during shift changes.

Required Skills & Qualifications
Education: Fresh graduate (or final-year student) in a technical discipline (e.g., B.Tech, MCA, or equivalent).

Availability: Must be willing and able to work a flexible 24x7 shift rotation, including nights, weekends, and holidays.

Technical Aptitude: A strong interest in IT infrastructure, networking, and application support.

Communication: Excellent written and verbal communication skills to clearly convey technical issues.

Discipline: High level of discipline and attention to detail required for following strict operational procedures.

Preferred (But not required): Basic knowledge of Linux/Unix command line or network concepts (TCP/IP).

About OSTTRA
Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group.  As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years:  MarkitServ, Traiana, TriOptima and Reset.  OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

 With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. 
Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

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