The Role
The Technical Support Engineer internship offers exposure to Digi's products, assisting customers with technical support via phone and email, creating documentation, and participating in projects under supervision.
Summary Generated by Built In
Digi International (Digi) is a leading global provider of mission-critical and business-critical machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. We help our customers create next generation connected products, deploy, and manage critical communications infrastructures in demanding environments. Our embedded modules and off-the-shelf routers, gateways and network products are designed for relentless reliability and deliver unquestioned performance and security. Our cloud-based software and professional services help customers put their connected products and assets to work across a broad range of mission-critical industry applications. Founded in 1985, we have helped our customers connect over 100 million things and growing.
Position
The Technical Support Engineer internship is designed to provide exposure to a variety of Digi’s products and processes a Support Engineer would perform under supervision of Digi IT leadership. This opportunity includes learning about Digi’s hardware offerings, learning about ticketing and phone systems, assisting customers in troubleshooting Digi equipment via phone and email, creating customer facing knowledge base articles or other documentation, and helping with internal project work related to the department. In addition, the intern will be required to complete routine updates for leadership and a capstone presentation on their work performed and conclusions made to be presented to Digi IT leadership and for their use within any college program requiring them to highlight their experience.
What We Offer
This is an exciting opportunity for a college student studying information technology, engineering, or computer science to make an impact on this business by learning about new technologies and gaining experience working in a customer facing role. Work with our team and gain experience as you consider a future in information technology.
What You Will Do
- Respond to and resolve daily customer support requests; which include phone and email support.
- Assist in handling live queue calls as needed
- Maintain high level of customer satisfaction
- Responsibilities may include technical consultation on projects and helping other team members accomplish their respective technical tasks
- Learn and test new products and technologies as it relates to the Digi product line
- Maintain clear and concise ticket documentation with all required data and fields
- Escalate service requests and issues appropriately, and work with engineering teams to resolve the issues
Who You Are and What You Bring
- College student actively enrolled and working towards a degree in information systems, engineering, or computer science.
- Knowledge of networking principles such as Ethernet, TCP/IP, IPSec, and Firewalls.
- Proactive approach to learning new software and products.
- Strong interpersonal skills including verbal and written communication skills.
- Ability to learn and effectively utilize customer support tools/resources.
- Ability to work under direct supervision and independently to meet timelines.
- Solid understanding of Microsoft solutions including Teams, Word, Excel, PowerPoint, etc.
Desired But Not Required
- Information Technology work experience.
- Information Technology certification or studying in preparation of taking a certification exam.
Location: Hopkins, MN (Hybrid Considered)
Work Authorization Requirement
Candidates must have valid authorization to work in the United States without the need for current or future employer sponsorship. While this is an internship role, Digi International and its companies are not able to provide visa sponsorship for internships, or subsequent potential full-time employment. As a result, we are unable to consider visa applications.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
Excel
Microsoft Solutions
Networking Principles
PowerPoint
Teams
Word
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The Company
What We Do
Digi International (Digi) is a leading global provider of mission-critical and business-critical machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. We help our customers create next generation connected products and deploy and manage critical communications infrastructures in demanding environments. Our embedded modules and off-the-shelf routers, gateways and network products are designed for relentless reliability and deliver unquestioned performance and security. Our cloud-based software and professional services help customers put their connected products and assets to work across a broad range of mission-critical industry applications. Founded in 1985, we’ve helped our customers connect over 100 million things, and growing.
