At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service. Rotates through our divisions of responsibility and provides ideas to grow and improve the business. Accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship. Learns and becomes proficient on internal software systems.The Program aims to equip graduating students with the following skills which are essential for success in the Traffic Manager and/or One Globe Ambassador roles (function).
Technical Proficiency:
Product Knowledge: A deep understanding of the Globe’s products and services to effectively address customer inquiries and provide tailored recommendations.
Digital Literacy: Competence in using Customer Relationship Management (CRM) tools, Point of Sale (POS) systems, and online platforms to manage customer interactions and transactions efficiently.
Interpersonal Skills:
Communication: Strong verbal and written communication skills to convey information clearly and engage with customers effectively.
Empathy: The ability to understand and share the feelings of customers, fostering trust and rapport.
Active Listening: Attentiveness to customer needs and concerns, ensuring accurate responses and solutions.
Problem-Solving Abilities:
Analytical Thinking: Capability to assess situations, identify issues, and develop effective solutions promptly.
Adaptability: Flexibility to handle diverse customer personalities and situations, adjusting approaches as necessary.
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Skills Required
- Deep knowledge of Globe products and services
- Competence using Customer Relationship Management (CRM) tools
- Competence using Point of Sale (POS) systems
- Strong verbal and written communication skills
- Empathy and customer-focused interpersonal skills
- Active listening to identify customer needs
- Analytical thinking and problem-solving abilities
- Adaptability to handle diverse customer situations
- Ability to learn internal software systems and present project findings
What We Do
Globe Telecom Inc is a leading Philippine digital solutions platform primarily focused on telecommunications. The company provides a comprehensive suite of products and services, including mobile, home broadband, corporate data, and fixed-line voice. In addition to connectivity, Globe focuses on venture capital, venture building, shared services, and digital marketing solutions to empower Filipinos with reliable communication and digital tools.
