The Role
Conduct outbound calls to prospective and current donors, communicate the organization’s mission, secure donations, follow up on pledges, maintain donor records, meet fundraising metrics, and support broader fundraising campaigns. The role requires persuasive Hindi and English communication, resilience, empathy, active listening, and proficiency with Excel, CRM systems, and calling tools.
Summary Generated by Built In
Summary
We are seeking a dedicated Tele-Fundraising Specialist to drive our organization's financial growth through direct donor engagement. This role is pivotal in expanding our supporter base by articulating our mission and securing essential contributions for ongoing initiatives. The successful candidate will act as the primary voice of the organization, fostering meaningful connections with individual donors while consistently meeting aggressive fundraising goals through strategic outreach and relationship management.
Responsibilities
- Execute outbound calling campaigns to engage both prospective and current individual donors, effectively conveying the organization's impact and funding requirements.
- Cultivate and sustain strong, trust-based relationships with donors, ensuring timely follow-ups on pledges to encourage recurring support.
- Monitor and meet specific daily, weekly, and monthly performance metrics, including call volume and conversion rates from initial contact to final donation.
- Manage accurate donor records and call logs within the CRM or spreadsheet systems, ensuring the confidentiality and integrity of all financial and personal data.
- Assist in the execution of broader fundraising campaigns by providing timely updates to supporters through various communication channels as needed.
Requirements
Requirements:
- Exceptional verbal communication abilities in both Hindi and English, with a proven track record of persuasive and confident speaking.
- A results-oriented mindset with the resilience to handle rejection and maintain high performance under pressure.
- Strong active listening skills combined with high emotional intelligence to navigate donor interactions with empathy and professionalism.
- Proficiency in basic digital tools, including Microsoft Excel, CRM platforms, and standard calling applications.
Skills Required
- Exceptional verbal communication skills in Hindi and English
- Persuasive and confident speaking ability
- Results-oriented mindset and resilience when handling rejection
- Ability to maintain high performance under pressure
- Strong active listening skills
- High emotional intelligence for empathetic and professional donor interactions
- Proficiency with Microsoft Excel
- Proficiency with CRM platforms
- Proficiency with standard calling applications
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The Company
What We Do
CanKids KidsCan is an India-based national NGO focused on childhood cancer care. Founded in 2004, it partners with hospitals, medical professionals, and state governments to improve access and treatment standards across India. It supports primarily underprivileged children and families through medical, drug and diagnostic assistance, accommodation, transport, blood support, nutrition, education, counselling, and advocacy. Its mission is to deliver holistic care and advance quality of life throughout the cancer journey.
