Intern, PC Depot

About the role: We are seeking an Intern for our PC Depot team who is interested in gaining experience within a leading Managed Services Provider. Dataprise’s Internship Program offers candidates with a meaningful internship experience from which they can make informed future career decisions. Our internships are meant to provide a great test drive of our company, industry, and for a potential career. Interns are fully integrated into our business and assigned work where they can make an impact and contribute to projects solving real business problems faced by our company. As an added bonus, each intern is assigned a hiring manager and a mentor to help them through their internship and has the potential to become a full-time employee. 
Are you motivated, hungry, and eager to break into the IT field? This might be the perfect opportunity for you!
*** This position will work onsite at our headquarters in Rockville, MD ***
 

Why Dataprise?

• Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well aligned to our philosophies and values. 
• Our mission is to delight our clients and create an outstanding people experience both internally and externally. 
• We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment. 
• We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. 
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.  
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. 
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. 
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. 
• An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.   

What You’ll Do:

• Learn a ton, be faced with new challenges every day, and gain exposure to the most cutting-edge technologies.
• Collaborate with a great team to identify solutions to customer support requests and escalate to other team members or external resources as needed. 
• Take ownership of customer incidents and requests by providing telephone, remote and email support to our clients and logging incidents and requests.
• Provide monitoring for internal resources and client proprietary applications.
• Provide telephone, remote and email technical support to Dataprise clients.
• Perform password resets in Active Directory and creating Active Directory users accounts and distribution groups.
• Create user accounts in Office365.
• Configure workstations and image workstations by using customer specific workstation setup guides available on share drives.
• Perform Active Sync setups on mobile devices.
   

What Skills & Experience You’ll Need:

• A strong desire to learn and focus to ensure we are helping our clients win with IT.
• The ability to work in a fast-paced environment.
• Excellent customer service skills.
• Currently enrolled full-time in community college or university or recent college graduate in IT or related field; enrolled in IT Technical School/ Prgram. 
• Strong written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Available for the entire Summer of 2024 to work as an Intern for Dataprise.
• Preferred Industry certifications: CompTIA A+, CompTIA Network+, Microsoft Technology Associate (MTA).

 Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!
Dataprise is an Equal Opportunity Employer.