Job Description
As an Ops Excellence Intern, you’ll support efforts to improve operational efficiency, process consistency, and customer experience within the Hotels & SNAP (Flight+Hotel) business.
You will work across day-to-day operational activities and process improvement initiatives, with a focus on data analysis, reporting, operational tracking, and identifying process trends or inefficiencies. The role provides exposure to how data is used to monitor operations, support decision-making, and improve processes within a fast-paced travel environment.
This role suits someone who enjoys working with data, identifying patterns, solving structured problems, and understanding how business operations work end-to-end.
What you’ll do
- Handle operational follow-ups, data updates, and admin tasks.
- Collect, clean, and check operational data.
- Analyse data to find trends, errors, and inefficiencies.
- Maintain reports, trackers, and dashboards.
- Monitor operational KPIs and flag issues.
- Help investigate problems with Operations and other teams.
- Suggest improvements to recurring issues and processes.
- Document workflows and SOPs.
- Support UAT/testing and record results.
What we want
- Proficiency in Google Workspace, particularly Google Sheets, Google Docs, and Google Slides.
- Basic data analysis/statistics knowledge.
- Good attention to detail.
- Able to spot patterns and inconsistencies.
- Organized and able to manage multiple tasks.
- Good communication and teamwork.
- Willing to learn quickly and adapt.
Good to have
- Experience working with Google Sheets, including formulas, sorting, filtering, pivot tables, charts, and basic data analysis.
- Data visualization/reporting experience.
- Exposure to business analytics, operations, or process improvement.
- Experience with SOPs/process mapping.
- Ability to explain data findings clearly.
Skills Required
- Proficiency in Google Workspace (Sheets, Docs, Slides)
- Strong organization and ability to manage multiple tasks under deadlines
- Good written and verbal communication skills
- Adaptability in a fast-changing operational environment
- Ability to learn and apply basic scripting or coding concepts
- Currently pursuing a degree or equivalent qualification
- Interest in system engineering, DevOps concepts, automation, or data-driven workflows
- Basic knowledge of SQL (querying, joins, aggregation)
- Exposure to Google Apps Script and basic JavaScript programming
- Basic familiarity with HTML and CSS
- Exposure to REST APIs and tools such as Postman
- Basic understanding of Git and GitHub for version control
- Strong analytical thinking and attention to detail
What We Do
It all starts here. 23 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone. We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping. If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us
