Intern - Operational Management

Posted 18 Days Ago
Be an Early Applicant
Tower, MI, USA
In-Office
Internship
Fintech • Payments • Financial Services
The Role
The intern will conduct audits, manage contract data, support strategic operations, and assist in digital transformation at Hong Leong Bank.
Summary Generated by Built In

Define your future at Hong Leong Bank

1. Contract Lifecycle & Organization

  • Conduct comprehensive audits of physical and digital repositories to reconcile missing or lapsed agreements.
  • Centralize contract data within the master management system to ensure a "single source of truth."
  • Map service agreements (e.g., Soft Services, MEP) by category and location for localized oversight.
  • Establish and enforce standardized naming protocols to optimize digital retrieval and version control.

2. Data Integrity & Compliance

  • Administer the Master Contract Tracker to proactively manage renewals, terminations, and inflationary price adjustments.
  • Spearhead the digital transformation project, migrating legacy paper records into a modern Document Management System (DMS).

3. Strategic Operational Support

  • Extract and summarize critical contract terms to facilitate Facilities Management performance audits.
  • Provide data-driven insights and historical benchmarks to support the Tendering and RFP processes.
  • Standardize and refine Scopes of Work (SOW) to ensure operational requirements remain current.

Jobholder Requirements:

Education/Qualification
Currently pursuing or a recent graduate in Business Administration, Operations Management, Real Estate, or a related field.

Experience:

  • Proficiency in Microsoft Office 365 (especially Excel and SharePoint).
  • Experienced in developing a simple tracking tool like CMMS is a plus.
  • Experienced in building a real-time dashboards for SLA will be preferred.
  • Strong analytical skill with ability to read through complex documents and extract key data points.
  • High level of attention to detail and a passion for creating efficient systems.
  • Professional verbal and written communication skills for interacting with internal stakeholders and external vendors.
  • Taking responsibility for work and being able to work diligently on assignments assigned. 
  • Excellent problem-solving, analytical, and organisational skills.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Skills Required

  • Currently pursuing or a recent graduate in Business Administration, Operations Management, Real Estate, or related field
  • Proficiency in Microsoft Office 365 (especially Excel and SharePoint)
  • Experience in developing a simple tracking tool like CMMS is a plus
  • Experience in building real-time dashboards for SLA will be preferred
  • Strong analytical skill with ability to read through complex documents and extract key data points
  • High level of attention to detail and a passion for creating efficient systems
  • Professional verbal and written communication skills for internal and external interactions
  • Excellent problem-solving, analytical, and organizational skills
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The Company
Kuala Lumpur, Wilayah Persekutuan
6,612 Employees
Year Founded: 1905

What We Do

Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services

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