The Role
Supports ecommerce logistics operations by tracking shipments, monitoring courier performance, coordinating delivery escalations, managing NDR and RTO follow-ups, preparing operational reports, and maintaining issue trackers. The intern coordinates with courier partners, customer support, warehouse, and operations teams; validates delivery exceptions, billing, and courier charges; and assists with SOP documentation and process improvements.
Summary Generated by Built In
Job Description - Intern - Logistics
We are looking for a proactive and detail-oriented Logistics Intern to support the day-to-day operations of our ecommerce logistics function. The role will involve coordinating with courier partners, tracking shipments, monitoring delivery performance, supporting NDR/RTO management, and ensuring timely closure of operational issues.This role is ideal for someone who wants to understand ecommerce operations, last-mile delivery, courier performance, and customer delivery experience.
Key Responsibilities
- Track daily shipment movement, pickup status, delivery status, and delayed orders.
- Coordinate with courier partners for pickup delays, delivery escalations, NDR cases, and RTO-related issues.
- Support the logistics team in monitoring courier-wise performance, including pickup TAT, delivery TAT, breach orders, NDR%, and RTO%.
- Prepare daily and weekly reports on logistics performance, pending shipments, courier escalations, and ageing orders.
- Assist in identifying delayed shipments and proactively escalate them to the relevant courier partner.
- Support NDR calling coordination and follow-up for failed delivery attempts.
- Help validate courier remarks, delivery exceptions, fake attempts, and customer complaints related to delivery.
- Maintain trackers for open escalations, courier follow-ups, and closure timelines.
- Coordinate internally with customer support, warehouse, and operations teams for shipment-related issues.
- Assist in courier partner performance reviews by collecting data and preparing basic analysis.
- Support cost and billing validation wherever required, including shipment count, weight discrepancies, and courier charges.
- Help in process documentation, SOP creation, and improvement of logistics workflows.
- Identify repeated logistics issues and share observations with the team for process improvement.
Required Skills
- Basic understanding of ecommerce operations or logistics is preferred.
- Good knowledge of MS Excel / Google Sheets.
- Strong follow-up and coordination skills.
- Good written and verbal communication skills.
- Ability to work with data, trackers, and operational reports.
- Attention to detail and ability to identify gaps.
- Comfortable coordinating with internal teams and external courier partners.
- Ownership mindset and willingness to learn in a fast-paced environment.
Good to Have
- Prior internship experience in ecommerce, logistics, operations, or supply chain.
- Basic understanding of courier operations, NDR, RTO, COD, SLA, and last-mile delivery.
- Familiarity with tools like Shiprocket, ClickPost, Unicommerce, Vinculum, or courier dashboards.
- Basic analytical skills to identify patterns in delays, failed deliveries, and courier performance.
Key Learning Areas
- During the internship, the candidate will get exposure to:
- Ecommerce logistics and last-mile delivery operations.
- Courier partner management.
- NDR and RTO reduction processes.
- Delivery performance tracking.
- Shipment escalation management.
- Logistics dashboards and reporting.
- Cost, SLA, and serviceability monitoring.
- Cross-functional coordination with warehouse, customer support, and operations teams.
Performance Expectations
- By the end of the internship, the intern should be able to:
- Independently track shipment performance and highlight exceptions.
- Maintain accurate logistics trackers and reports.
- Follow up with courier partners for open issues.
- Identify recurring delay patterns or delivery issues.
- Support the team in improving delivery TAT, reducing escalations, and improving shipment visibility.
Ideal Candidate
The ideal candidate is someone who is disciplined, curious, data-oriented, and comfortable with daily operational follow-ups. They should be eager to understand how ecommerce logistics works and should be able to manage multiple trackers, escalations, and courier coordination tasks with ownership.
Why Nutrabay:
We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative marketing-and-tech startup that’s revolutionising the health industry
Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.
About Nutrabay:
Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers uptill now, and our family is constantly growing. We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.
Funding: We raised $5 million in a Series A funding.
Skills Required
- Basic understanding of ecommerce operations or logistics
- Good knowledge of MS Excel or Google Sheets
- Strong follow-up and coordination skills
- Good written and verbal communication skills
- Ability to work with data, trackers, and operational reports
- Attention to detail and ability to identify gaps
- Comfort coordinating with internal teams and external courier partners
- Ownership mindset and willingness to learn in a fast-paced environment
- Prior internship experience in ecommerce, logistics, operations, or supply chain
- Basic understanding of courier operations, NDR, RTO, COD, SLA, and last-mile delivery
- Familiarity with Shiprocket, ClickPost, Unicommerce, Vinculum, or courier dashboards
- Basic analytical skills for identifying patterns in delays, failed deliveries, and courier performance
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The Company
What We Do
Nutrabay is an India-based online retailer and health and performance nutrition brand offering authentic nutritional supplements, vitamins, protein products, health foods, and bodybuilding essentials. Its catalog includes whey and plant proteins, creatine, pre-workout supplements, weight gainers, fish oil, multivitamins, protein oats, peanut butter, and protein bars. The company also sells its own supplement range alongside products from international and Indian brands.
