Intern IT Support - IGT1 Lanka

About IGT1 Lanka 

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About the role: 

We are looking for an enthusiastic and motivated intern to join our IT Support team. The intern will assist IGT1 employees by providing client support, installing software, and remotely diagnosing and troubleshooting technical issues.

Key Responsibilities: 

• Serve as the first point of contact for IGT1 employees seeking technical assistance with IT equipment and applications.
• Determine the best solution based on issue details and customer input.
• Provide support for Microsoft Intune and Office 365-related tasks, including configuration, troubleshooting, and user assistance.
• Propose innovative solutions and automate repetitive tasks where possible.
• Stay informed about current and past incidents to ensure consistent and high-quality service delivery.
• Share knowledge and collaborate effectively within the team.
• Represent the IGT1 IT team projects and initiatives as required.

Preferred Skills and Experience: 

• Currently pursuing a degree in Information Technology, Computer Science, Computer Systems & Networking, or Systems Engineering.
• Knowledge of and willingness to learn software applications, Windows systems support, and Mac OS (added advantage).
• Hands-on experience troubleshooting IT hardware such as laptops and monitors (added advantage).
• Solid understanding of basic IT concepts, including Microsoft services, networking, and IT infrastructure.
• Familiarity with Microsoft Intune and Office 365 environments (configuration and user support).
• Ability to thrive in a fast-paced and constantly evolving work environment.
• Strong customer service orientation and effective business communication skills.
• Basic understanding of ITIL concepts such as Incident and Request Management (optional).
• Strong interpersonal skills and ability to work both independently and collaboratively in a team setting.