Intern - IT (2979)

Summary:  The intern will participate in a 5-week internship program. Intern will assist with the setup and maintenance of on-site computer hardware, software, and internet connectivity. In addition to performing weekly inventory management and tracking.

Responsibilities:

• Assist with the setup and maintenance of on-site computer hardware, software, and internet connectivity
• Attend daily training in a class and/or one-on-one environment
• Provide ongoing troubleshooting and technical support to staff
• Communicate tech issues quickly and effectively to senior staff
• Perform weekly inventory management and tracking
• Be a role model to other interns and staff, arriving every day with an inclusive, professional, upbeat, and positive attitude

• High school students enrolled in Miami-Dade or Broward County Public Schools.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving- Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotional topics.

Communication and customer services - Ability to read, write, and communicate effectively in English.  Spanish/ French-Creole is a plus, but not required. Use terminology that is appropriate to the intended audience.  Edit written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates listening to and understanding information and ideas presented through spoken words and sentences, and getting clarification. 

Mathematic Skills - Applying basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations.  Presents numerical data effectively.

Ethics - Maintains high standards of ethical conduct, demonstrates honesty and integrity, and avoids theft-related, dishonest, or unethical behavior. Works with integrity and safeguards confidentiality. Treats others with respect; keeps commitments; inspires the trust of others; adheres to integrity and ethics; upholds organizational values.

Planning/Organizing - Prioritize work activities, use time efficiently, and develop realistic action plans.

Job Commitment - Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable. 

Professionalism - Follows all corporate policies and procedures, including occupational safety and health policies and procedures, and responds to management directions.  Maintain a professional demeanor with participants, staff, and other professionals.  Project a positive image of Goodwill.  Reacts well under pressure and accepts responsibility for their own actions.  Follows through on commitments.

Work Quality - Demonstrates accuracy, completeness, and neatness.  Seek opportunities to enhance and promote quality.  Applies feedback to improve performance.  Monitors own work to ensure quality.

Quantity of work - Produces work assigned by the manager efficiently and promptly.

Attendance/Punctuality - Report to work as scheduled and on time and remain on the job throughout regular work hours.  Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete tasks on time or notify supervisor of an alternate plan.

Teamwork - Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results. 

Safety and Security - Observe safety and security procedures; report any safety deficiencies to your immediate supervisor.  Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept. 

Personal Characteristics—Dress in appropriate business attire. Conduct yourself professionally. Take initiative. Be dependable and accurate, and take pride in your work.    

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; can deal with frequent change, delays, or unexpected events.

Analytical - Can understand diverse information; collect and research data; use intuition and experience to complement data; help design workflows and procedures.

Cost Consciousness: Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.

Detail-Oriented – Must be an organized professional with an excellent eye for detail.

Diversity—Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.  While performing the duties of this job, the employee is frequently required to sit for extended periods. The employee must often use their hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.

Clearing House Compliance Notice

In accordance with federal regulations, this position requires successful completion of a Clearinghouse background check prior to employment. All candidates must be registered with the FL Clearinghouse | Florida Agency for Health Care Administration  (https://info.flclearinghouse.com/) and provide consent for the employer to access their records. Employment is contingent upon a clear record and ongoing compliance with all applicable regulations.