The Role
Support finance and admin tasks focused on payments and collections: maintain payment trackers, send reminders, verify and match payments to invoices, update ageing and collection reports, coordinate with Sales and Finance, assist month-end reconciliation, file documentation, and complete a process-improvement project. Receive feedback and final review.
Summary Generated by Built In
Job Description
- Learn payment procedures, payment terms, collection process and finance documentation.
- Understand travel agent profiles, payment schedules, credit terms and payment deadlines.
- Learn to update and maintain payment trackers and monitor outstanding balances.
- Prepare and send payment reminder emails to travel agents before payment due dates.
- Follow up on outstanding payments and update collection status accordingly.
- Verify proof of payment received from agents and update internal records.
- Assist in matching payments received against invoices and booking records.
- Monitor agents requesting payment extensions and update approval status.
- Prepare weekly outstanding payment reports and collection summaries.
- Organise payment records, supporting documents and maintain proper filing.
- Performance review and feedback session with supervisor.
- Handle payment reminder emails independently under supervision.
- Coordinate with Finance and Sales teams regarding outstanding collections.
- Assist in monitoring ageing reports and overdue payment status.
- Prepare overdue payment summaries for escalation to management.
- Support daily finance and administrative activities during peak periods.
- Improve payment trackers and reporting accuracy.
- Draft professional emails for payment reminders, follow-ups and payment confirmations.
- Identify opportunities to improve payment monitoring and collection processes.
- Assist with month-end payment reconciliation and reporting.
- Verify payment records, update databases and ensure documentation accuracy.
- Manage assigned payment monitoring tasks with minimal supervision.
- Work closely with Ticketing, Sales and Finance on payment-related matters.
- Complete assigned improvement project or collection analysis report.
- Final performance review, knowledge sharing and internship completion.
Skills Required
- Prepare and send payment reminder and follow-up emails
- Maintain and update payment trackers, ageing reports, and collection status
- Verify proof of payment and match payments against invoices and booking records
- Coordinate with Finance, Sales, and Ticketing teams regarding outstanding collections
- Draft professional emails and communicate clearly with agents and internal teams
- Assist with month-end payment reconciliation, reporting, and documentation organization
- Complete assigned improvement project or collection analysis report
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The Company
What We Do
It all starts here. 23 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone. We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping. If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us
