METRO is a leading international food wholesaler serving hotels, restaurants, caterers (HoReCa), and independent traders. Around 15 million customers worldwide rely on our unique multichannel offering: shopping in our wholesale stores, delivery through Food Service Distribution, and digital solutions via METRO MARKETS.
Sustainability is a core principle of our business, recognized in several international rankings. With more than 85,000 employees across 30+ countries, METRO generated sales of €31 billion in the 2023/24 financial year.
Through our sCore growth strategy and the ONE METRO spirit, we are shaping the future of wholesale – together, with courage, curiosity, and commitment. Follow us on Instagram (metro_careers), Tiktok (metro_de) and find out more about METRO at careers.metroag.de .
Start date: 01.10.26
Duration: 12 – 24 Months
Working hours: 20 h/week, up to 37.5 h/week during lecture free period possible
As a Drop Shipment Expert, you'll play a pivotal role in ensuring smooth order processing and delivery operations. Your responsibilities include receiving and processing customer orders accurately and efficiently. You'll be responsible for monitoring order status throughout the order life cycle and proactively communicating with customers regarding updates, delays, or any challenges that may arise.
In addition to order processing, you'll also coordinate logistics, working closely with carriers, customers, and suppliers to ensure timely delivery of orders in the expected quality and quantity. This involves planning transportation routes, coordinating with external customs experts for international shipments, and ensuring compliance with regulations.
Responsibilities
- Receive and process customer orders, providing proactive communication regarding order updates and challenges
- Plan transport and collaborate with carriers, customers, and suppliers to ensure On-time & In-full delivery.
- Coordinate with external customs experts to facilitate efficient export documentation for international shipments
- Collaborate with other departments to monitor and improve supplier and carrier service levels
- Design and analyze analytics of order processing metrics, transportation performance, and service level, providing insights and recommendations for continuous improvement
- You have achieved University Degree in Business Administration, Economics, or Engineering with focus on SCM or Logistics
- Your experience in comparable position in the Wholesale, Retail, or FMCG industries is at least 2 years long
- It is essential for you to have first-hand working experience with Transport management system
- You have working experience with top-tier ERP systems (Dynamics 365 or equivalent)
- Your advanced skills in MS Office programs, especially PowerPoint and Excel (Pivot tables; Macros) are desirable
- You are passionate about customer service and understand how it can transform businesses
- You are a team player and can successfully blend-in to international team environment
- Your strong and emphatic personality, coupled with excellent communication skills empower you to positively influence stakeholders involved in your daily activities
- Work in modern supply chain requires to cope with pressure and continuously prioritize – you are master of both
- You are fluent in English (vocal and written) and additional European language will be your advantage
What We Offer:
- Work-life balance: Flexible working hours - up to 20 working hours/week - with the option of mobile working in agreement with your line manager, prorated holidays earned based on your contract and working time.
- Mentoring for the duration of your contract (max. 2 years).
- Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
- Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, discounts in our wholesale store, and many campus events.
Skills Required
- University degree in Business Administration, Economics, or Engineering with a focus on Supply Chain Management or Logistics
- At least two years of experience in a comparable role within Wholesale, Retail, or FMCG
- First-hand experience with a Transport Management System
- Experience with a top-tier ERP system such as Microsoft Dynamics 365 or equivalent
- Advanced Microsoft Office skills, especially Excel and PowerPoint, including Pivot Tables and Macros
- Strong customer-service orientation
- Ability to work effectively in an international team
- Strong communication and stakeholder-influencing skills
- Ability to work under pressure and prioritize effectively
- Fluent written and spoken English
- Additional European language
What We Do
METRO AG is a leading international wholesale and retail group offering food and non-food products under brands like METRO and MAKRO. It serves hotels, restaurants, caterers, and grocery stores, and develops digital solutions for its wholesale business.
