At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!
Job Description: Customer Support Intern
At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right people!
Please note that a cover letter is required when applying for this position. Please include relevant experience to the internship and your experience working with data in Excel as this will be integral to the position.
The impact you’ll have:
July through September, our “Back-to-School” season: Interns will assist the Provisioning Data Services team (PDS) as they provide support for customers partnering with Curriculum Associates for the 2025-2026 school year. This team manages all things rostering for our i-Ready platform.
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Interns will work with auto-rostering technology and manage rostering needs for districts across the country
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They’ll communicate directly with educators to troubleshoot rostering and technical issues
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Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity.
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Provide customer support and technical issue resolution via Salesforce
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Provide ad-hoc operational support to other departments as needed
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Participate in ongoing team collaboration meetings
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Communicate with Partner Success Managers, Product Learning and Sales/Educational Consultants to solve issues
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Escalating technical and/or application issues when necessary.
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As needed, fellows will contribute to various district-specific projects to help get students and teachers up and running for the school year
What we’re looking for:
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UG students pursuing their under graduation or recent college graduate
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Strong Excel knowledge and experience navigating and using various Excel functions
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Excellent problem-solving capabilities and experience working in a technical and fast-paced role
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A keen attention to detail
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Customer service experience with proven written and verbal communication skills
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Superior time management and organizational skills.
Perks: The Internship includes a mentorship program and a monthly professional development lunch series plus numerous networking opportunities and events with CA’s EdTech leaders!
Selection Process:
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Group Discussion
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Scenario Based Case Study
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HR Round
Timeline:
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Applications Invited: 30th April – 10th May
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Selection Process: 12th May – 16th May
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Offer Rollout: 19th May
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Last Date to accept: 21st May
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Internship Begins: 1st July
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Internship Ends: 30th September
Additional Information:
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Pay: 25000 per month, non-negotiable
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Mode of Internship: Hybrid (3 days office, 2 days WFH)
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A letter of recommendation according to the performance.
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PPO opportunity (There is no guarantee for permanent employment after the program has ended)
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What We Do
At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting equitable learning experiences for all students has driven the continuous improvement of our innovative programs. Our data-driven, research-backed cloud technology products transform how students learn, creating an environment where every child can thrive and rise to their potential.
Based in North Billerica, Massachusetts, and with offices and remote employees throughout the United States, Curriculum Associates has been awarded many recognitions as a top employer. Our team of more than 2,000 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. If this speaks to you, we welcome you to explore opportunities on our team.
Why Work With Us
Curriculum Associates is a mission-driven company that adheres to the tenets of conscious capitalism and a belief that businesses thrive when they put impact and people first. This means that we consider how every decision will impact our employees, the educators and children we serve, and the communities in which we operate.
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