Define your future at Hong Leong Bank
Overview
Join our Customer Experience (CX) team within the CEO Transformation Office as a dynamic, detail-oriented intern for 3-6 months. This role offers hands-on exposure to cross-functional initiatives and customer-centric projects in a high-impact, fast-paced environment.
The successful candidate will report to the Manager - Customer Experience.
Functional (job responsibilities)
Assist in managing key CX initiatives, including tracking project progress and supporting the planning and execution of workshops, trainings, conferences, or internal events.
Coordinate with external vendors and suppliers to ensure seamless program delivery and logistics.
Support the design and editing of collateral materials, including presentation slides, newsletters, and basic video content by ensuring all collateral materials adhere to brand, layout and formatting guidelines.
Help maintain and update the internal website and content as needed.
Support any other administrative or operational tasks assigned by the team.
Jobholder Requirements
Malaysian citizen.
Education/Qualification
Bachelor’s Degree in Business, Marketing, Psychology, Communications, or a related field with a minimum CGPA of 3.0 or its equivalent
Experience/Requirements
Available to commit for the program's entire duration (minimum 12 weeks).
Keen interest in customer experience and transformation work.
Excellent analytical and communication skills.
A strong visual or creative flair, coupled with proficiency in the Microsoft Office Suite.
Familiarity with design tools like Canva or other digital platforms is a plus.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
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What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
