NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Primary Responsibilities:
This position reports to a Support Team Lead or to the Support Manager. This will be an internship in our Member Support division and is an entry level role working with our Broadband solutions. This position has a moderate level of customer interaction and works closely with other support teams as well as software engineers in resolving issues. Strong communication skills both internally and externally with proper documentation are key to this position.
This position will report to our Mandan, North Dakota, office. We are unable to consider remote work for this role.
**Current applications will be under consideration for Summer 2026 internships
Essential Functions:
- Provides superior customer support to internal and external customers in all encounters
- Create and route support cases
- Assist with maintaining and organizing electronic documents
- Assist with upgrade requests
- Assist with iVUE Connect Marketing new form updates
- Assist with building cases for funding issues
- Assist with maintenance of Provisioning audit exceptions
- Leverage AI tools to assist with prolem-solving within the role
- Utilizes all support tools as directed
Desired Job Experience
- Strong customer orientation.
- Excellent research and problem-solving skills with a strong attention to detail.
- Strong verbal and written, interpersonal, and communication skills.
- Ability to work independently, as well as in a team environment.
- Ability to effectively adapt to change.
- Strong PC skills.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to convey technical solutions to both technical and non-technical users.
- Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
- Commitment to NISC's Statement of Shared Values.
Desired Education and/or Certification(s):
- Candidates must be in school and working towards the completion of an Associate or Bachelor’s degree in a computer/business related field.
What We Do
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 870 independent telephone companies, electric cooperatives and other public power entities in all 50 states, American Samoa, Palau and Canada.
NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Blacksburg, Va. and Austin, Texas, NISC and its subsidiaries employ more than 1,300 professionals between the six locations and at virtual office sites around the country.
Additional information can be found at www.nisc.coop or by calling: 866.999.6472.
