Intermediate Systems Engineer

Ingram Content Group (ICG) is currently recruiting an Intermediate Systems Engineer to join our team in LaVergne, TN. (Nashville, TN).  This person designs, develops, supports, and maintains the organizations system’s infrastructure while proactively ensuring the highest level of systems and infrastructure availability. This position will require you to be in our headquarters for a minimum of 3 days per week.

Want to help explore and build new ways to deliver content to the world? 

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.   Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.   

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! 

The ideal candidate will have the following minimum qualifications:

• Bachelor’s degree in Computer Science or related field or directly related year for year experience
• 3+ years’ experience as a System Engineer or equivalent role.

We have a preference for:

• Knowledge of Citrix Virtual Apps and Desktops, PVS, MCS, StoreFront, FAS, and NetScaler.
• Knowledge of and ability to work with Windows environments that include DNS, DHCP, GPO’s, Active Directory Sites and Services, IIS, PKI, Windows Failover Clustering, and other Windows Server technologies.
• Knowledge of and ability to set file level permissions, server hardening, and knowing when to use group nesting and when not to nest. Setup Windows Firewalls via local or GPO.
• Ability to deploy and support Windows Servers, Nutanix AHV and VMware ESXi server operating systems, familiar with SAN/NAS, iSCSI and Nutanix storage pools.
• Demonstrated experience with virtualization technologies and hypervisors such as VMware ESXi, Nutanix, Hyper-V, and Citrix XenServer
• Knowledge of centralized configuration management and policy enforcement, ensuring settings are applied through domain-level Group Policy or equivalent tools rather than local configurations.
• Ability to stage and test changes in a controlled environment to prevent unintended impact on production systems or other business units.
• Current understanding of IT security best practices and server hardening.
• Demonstrated experience supporting physical servers of different brands or types, Super-micro, Dell, HP Servers including networking, IPMI, storage and patching and firmware as needed.
• Demonstrated experience supporting either hardware or software load balancers, such as F5, NetScaler, HAProxy, or Nginx
• Demonstrated experience utilizing scripting languages such as Python, VBScript and PowerShell
• Demonstrated experience utilizing software deployment tools such as Azure DevOPS, Active Directory, NinjaOne
• Working knowledge of application containerization platforms such as Docker, CRI-O, or Container and orchestration platforms such as Kubernetes and Docker Swarm

The Windows Systems Engineer key responsibilities are:

• Troubleshoots problems related to physical and virtual infrastructure performance and resolve trouble tickets as assigned
• Manages, participates, or performs tasks related to specific projects to implement new technology as assigned
• Builds, configures, integrates, deploys and tests infrastructure components, operating systems, application software and system management tools
• Designs, builds, maintains and monitors systems and platforms ensuring they consistently exceed defined goals for availability, capacity, efficiency, scalability, and performance
• Builds, implements, and maintains security, redundancy, and backup strategies
• Evaluates, maintains, and modifies established ‘best practices’ for infrastructure maintenance and asset management
• Maintains consistent documentation for system configurations, installation and administration procedures.
• Utilizes configuration automation tools such as NinjaOne, PowerShell, Active Directory, VBScript.
• Interacts regularly with senior engineers to identify, build, and implement automation to drive greater efficiencies and standards
• Deploys, configures, manages and maintains system monitoring tools such as SolarWinds, CheckMK, Splunk, Windows Server tools.
• Organizes priorities, escalate problems as needed and communicate effectively with manager, co-workers and other staff members.
• Consults with Ingram associates, vendors, and trading partners to evaluate business opportunities related to our technology infrastructure

Hiring Salary Range: $95,295 - $120,834. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish