Intermediate Software Engineer

The Company
Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.  We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits.

Our Values and Culture 
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other 

The Opportunity 

As a Software Engineer – Intermediate, You will be expected to take a strong role in developing quality Gentrack products and dealing with service requests from customers by actively contributing and collaborating with team members and other developers. Facilitating and providing high quality innovative solutions for the benefit of Gentrack and your customers are essential to this role. 

Your success will be reflected by: 

• Ability to take on multiple tasks within your group and to proactively acquire the product and technical knowledge necessary to deliver your contributions. 
• Active participation in all aspects of agile software development. 
• The successful delivery of software from your team to customers 
• Ability to lead workshops and design sessions with customers 
• Feedback on the quality and quantity of your technical outputs from your team, technical reviewers, leads and managers. 
• Successfully implementing improvements to practice and process. 
• Your alignment with Gentrack’s values, culture, and strategy 
• Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility.  
• Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter. 
• Utilise our sustainability app by taking part in challenges and improving behaviours to be more sustainable. 

The Specifics

• Analyse customer requests 
• Produce solution artefacts and estimates for internal review 
• Peer review solution artefacts 
• Develop, maintain, deploy, and support software developed. 
• Produce relevant documentation to assist with knowledge transfer 
• Actively participate in planning, stand-ups, estimation, retrospectives, and backlog grooming as part of a self-organising, multi-disciplined team 
• Provide internal/external customer training and support 
  
• Responsible for a teams’ quality delivery of tasks 
• Identify and highlight relevant risk and provide resolution recommendations 
• Assist with pre-sales activity as required 
• Perform basic network & database tasks 
• Identify and articulate improvements to product and ways of working 
• Communicate to customers in all communication channels 
• Provide advice to customers on the best use of Gentrack products 
• Provide advice to customer on industry best practices 
• Work as part of an integrated business team to achieve the best business solutions 
• Build and strengthens customer relationships 
• Promotion of benefits of system to existing and new customers 
  
• Make customers and their needs a primary focus of your actions, developing and sustaining productive relationships. 
• Be pro-active and accountable for adding value for customers. 

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you): 

• 3+ years commercial software development experience 
• Designing solutions in agile SDLC 
• 2+ years working knowledge of CRM and Billing Systems 
• Good working knowledge of relevant technologies and concepts including Object Orientated Design, Enterprise Database, AWS, GIT, Web Services, CRM, Utilities industry, SDLC and Agile Methodologies. 
  
• Excellent relationship management and interpersonal skills.  
• An open-minded consultative approach.  
• Ability to give and receive positive and constructive feedback. 
• Ability to creatively solve problems. 
• Bachelor’s degree in computer science, software engineering or comparable professional development and commercial experience. 

Specialised Skills: 

• Programming/Software Development  
• Software Testing 
• Information Content Publishing 
• System Design 
• Data Analysis 
• UX 
• Innovative Thinking 

What we offer in return: 

• Personal growth – in leadership, commercial acumen and technical excellence  
• To be part of a global, winning high growth organization – with a  career path to match 
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos  
• A competitive reward package that truly awards our top talent  
• A chance to make a true impact on society and the planet 

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.  

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