Intermediate Software Developer, Agora CRM Project

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Position Purpose:

Evaluates user business and software requirements and develops new or enhance existing and off-the-shelf computer applications. Is assigned small projects of limited duration or may participate in a designated portion of a larger project under supervision. Is focused on meeting user needs and improving the efficiency of the University’s operations through system and software solutions.

In this role, your responsibilities will include:

• Analysis: Evaluates client’s business and functional requirements in order to fully explore their needs. Recommends solutions to improve systems and automation.
• Design: Creates technical designs, specifications or plans in order to translate requirements into technical specification documents. Designs, plans and coordinates effective software using appropriate tools and operating systems facilitating the function of the various departments, to increase their efficiency and productivity, and to reduce costs.
• Development, Testing and Documentation: Develops effective program code, tests and provides documentation for new releases or application upgrades. Translates specifications document into effective program code. Assists in the provision of user documentation. Creates technical specification, project plans and other documentation for review.
• Deployment: Installs or releases new software in alignment with established procedures and processes. Integrates the final product to existing software.
• Maintenance: Reviews and identifies the requirement to repair and maintain current systems and software to ensure they continue to perform in keeping with client expectations. Ensures that all issues concerning data integrity, security, and confidentiality and user secrecy are dealt with. Ensures daily that the systems in production are functional and performing, and that backup and recovery processes and procedures are completed properly.
• Project Management: Develops and maintains plans outlining steps and timetables for small development projects, including analyzing and estimating feasibility, costs, time and compatibility with hardware and other programs, in order to ensure development projects are completed within an acceptable timeframe and budget and meet client expectations.
• Training and Advice: Provides specialized advice and training to users on the optimal use of the programs to raise the proficiency of users. Develops and maintains instructional materials for users.
• Purchasing Advice: Evaluates software options (custom versus off-the-shelf) and measure these against client requirements to offer sound recommendations ensuring the most cost effective and operationally appropriate solutions for user needs.
• Continuous Improvement: Provides recommendations to improve and enhance existing standards and procedures and improve the quality of the services provided to the users.
• Data Security: Responsible for ensuring confidentiality, security and accessibility of institutional data. The incumbent complies with and promotes any controls put in place to protect and secure data and exhibits due diligence in following the established information security and privacy policies as well as related standards.

What you will bring:

• University degree in Computer Science or a related field or an equivalent combination of education and experience.
• Minimum 3 years of experience in the development and implementation of system and software programs.
• Strong written and verbal communication skills in both official languages (French and English).
• Knowledge of University policies, guidelines and standards regarding system and software development and deployment.

• Experience working with Salesforce development languages (such as Apex, LWC and Node.js) (asset) or other programming languages (such as PHP and TypeScript).

• Experience working with databases and query languages such as SOQL, SQL, GraphQL or similar.

• Experience migrating and transforming data between systems, including data mapping, validation, and error handling.

• Experience developing and implementing API integrations using REST, JSON, and industry standard authentication mechanisms (e.g. OAuth 2.0).

• Experience in designing, implementing, and maintaining Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools like GitHub, GitLab CI, or Azure DevOps.

• Analytical skills to diagnose debug and repair programming issues.

• Ability to communicate technical concepts to users.

*This position may be subject to a telework agreement. 

#LI-Hybrid

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.