Intermediate Salesforce Administrator

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Ariane Systems is the world leader in providing self-check-in and out solutions for the hotel industry with more than 3,000 installations. They enable Mobile and Kiosk self-service solutions, including all required hardware, consultancy and support for services that integrate to the hotels PMS, keycard system and secure card payment. All self-service solutions from Ariane are cloud based. 

About the Role

We are looking for an intermediate Salesforce professional to support and expand our use of Salesforce across the business. This role will work closely with business stakeholders to understand their needs, evaluate Salesforce capabilities, and deliver scalable solutions while reducing our reliance on external consultants. The ideal candidate combines strong hands-on Salesforce technical skills with a good understanding of business processes and the ability to translate business requirements into practical solutions. The chosen individual will work out of the Contour Software Karachi/Lahore/Islamabad resource center office, as an extension of the division-based R&D department.

Key Responsibilities

Salesforce Development and Administration

• Develop, configure, and maintain Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and standard platform capabilities.

• Manage Salesforce security, user access, data models, automation, reports, and dashboards.

• Design and implement API integrations between Salesforce, billing platforms, customer support tools, survey systems, and internal software products.

• Work with business stakeholders to understand requirements, identify improvement opportunities, and translate business needs into scalable technical solutions.

• Contribute to Salesforce CPQ migration, billing modernization, dynamic invoicing, and integration initiatives.

• Manage enhancements and projects end to end, including development, testing, deployment, documentation, and production support.

• Evaluate new Salesforce capabilities and recommend solutions that improve business processes and reduce reliance on external consultants.

Required Qualifications and Skills

• Bachelor’s degree in computer science, software engineering, or a related field. 

• 3-5 years of hands-on experience with Salesforce administration and development.

• Strong knowledge of Salesforce configuration, data modeling, security, and platform architecture fundamentals.

• Practical experience with Apex, SOQL, Lightning Web Components (LWC), and Salesforce Flow.

• Experience developing and consuming REST/SOAP APIs and integrating Salesforce with external systems.

• Understanding of Salesforce deployment practices, source control, testing, and release management.

• Ability to analyze business requirements and translate them into effective technical solutions.

• Strong troubleshooting, analytical, and problem-solving skills.

• Good communication skills and the ability to work directly with business and technical stakeholders.

• A proactive mindset, with the ability to manage multiple enhancements and contribute to a growing project pipeline.

Preferred Qualifications

• Experience with Salesforce CPQ and familiarity with its end-of-life transition and migration considerations.

• Exposure to Salesforce Revenue Cloud or revenue lifecycle management solutions.

• Experience with billing, invoicing, subscription management, or financial process automation.

• Experience integrating Salesforce with SaaS products or internal enterprise applications.

• Salesforce Platform Developer I and/or Administrator certifications.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.