Job Summary
Perform post-sale, on-site technical product support, regardless of discipline (e.g., Hardware, Network, or Software). Perform installations, upgrades, testing, and/or maintenance. Provide guidance to clients on function, usage, and operation of products. Possess in-depth knowledge of the organization's products and/or services. Serve as liaison between the organization and customers. Convey customer feedback to technical design and engineering staff. Resolve escalations from technical product support technicians and may handle technical implementation of technology products. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.
Job Responsibilities
• Installs and configures peripheral devices.
• Maintains knowledge of LAN/WAN structure.
• Identifies and troubleshoots technology issues.
• Communicates and Documents as required.
• Completes assigned goals.
Experience Preferred/Desired
Associate degree in IS or greater than four years of experience depending on education. Minimum of four years of relevant experience or equivalent combination of experience and education.
Skills Required
- Associate degree in Information Systems or equivalent education and experience
- At least four years of relevant experience or an equivalent combination of education and experience
- Experience installing and configuring peripheral devices
- Knowledge of LAN/WAN structure
- Ability to identify and troubleshoot technology issues
- Ability to communicate and document technical work
What We Do
Baptist Memorial Health Care is one of the country’s largest not-for-profit health care systems and the largest provider of Medicaid in the region. Baptist offers a full continuum of care to communities throughout the Mid-South and consistently ranks among the top integrated health care networks in the country. The health care system comprises 24 affiliate hospitals in West Tennessee, Mississippi and East Arkansas; more than 5,400 affiliated physicians; Baptist Medical Group, a multispecialty physician group with more than 900 providers; home, hospice and psychiatric care; minor medical centers and clinics; a network of surgery, rehabilitation and other outpatient centers; and an education system highlighted by Baptist Health Sciences University (formerly Baptist College of Health Sciences). Baptist employs more than 21,000 people, and in fiscal year 2022 contributed more than $455 million in community benefit and uncompensated care to the communities it serves. For more information, please visit www.baptistonline.org or follow us on Facebook or Instagram.
