Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
The Opportunity
We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.
Are you a customer focused individual looking to take the next step in their career? Come join our team!
What you’ll do
Interpret insurance contracts, resolve policy coverages, and establish/adjust reserves in accordance with corporate guidelines
Handle Accident Benefits claims according to individual authority, knowledge, and expertise
Acquire investigative reports, independent medical examinations, statements from insureds/witnesses, and other specialists as required
Educate customers and providers on any new auto reform changes
Ensure adherence to internal policies and quality standards (Compliance & Governance)
Actively coordinate customers’ functional recovery, ensuring treatment goals are monitored
Assist in resolving claims issues related to legislation interpretation and settlement negotiations
Ensure service levels and quality standards are met by approved specialists
Educate insureds about the Premiere Healthcare Network
Attend and actively participate in training and file clinic sessions
What you’ll bring
College Diploma / Associate Degree or similar experience
2+ years of Accident Benefits and/or Casualty insurance claims handling experience (required)
Prior case management experience (e.g., WCB/LTD or clinic setting) is an asset
Post‑secondary education (College Diploma or Bachelor’s Degree) in a related field
CIP or working toward CIP is required for licensing
Excellent customer service skills
Excellent communication skills
Ability to learn and adapt in a fast‑paced environment
Strong organizational skills
Ability to work within various computer programs, databases, and software
What you'll get
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
Outstanding Career Development opportunities
We’ll support your professional development education
Competitive vacation package with the option to purchase 5 extra days off per year
Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
Corporate wellness programs to support our employees’ physical and mental health
Hybrid flexible work model
This job advertisement is for an existing vacancy which has been posted both internally & externally.
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.
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Skills Required
- 2+ years of Accident Benefits and/or Casualty insurance claims handling experience
- Post-secondary education in a related field
- CIP or working toward CIP for licensing
What We Do
Aviva is a multinational insurance and financial services company, offering a diversified range of products including insurance, wealth management, and retirement solutions. It is the UK's leading diversified insurer.
