Interim Senior Account Manager (Mat Leave Coverage)

Working at WGSN

Together, we create tomorrow

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.

WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.

Role overview

As a Senior Account Manager, you’ll be responsible for managing a portfolio of growth and strategic accounts, uncovering consultancy opportunities, and fostering long-term client relationships in North America. You’ll leverage your sales expertise to negotiate and close business deals while keeping a finger on the pulse of market conditions to stay ahead of the competition.
In this role, you will be fully embedded within your customer teams, acting as a trusted partner to help them expand their business. 

Using a consultative sales approach, you’ll design and execute tailored strategies to meet clients’ needs and contribute to achieving ambitious sales goals. Your ability to spot opportunities, prospect, build relationships, and drive results will make you a key player in the team’s success.

The team

Our sales team is diverse, high-performing, and based across the US. We’re excited to welcome a new Senior Account Manager who will thrive in a collaborative, growth-focused environment. You’ll be joining a team that’s not only results-driven but also committed to supporting each other’s success—ensuring you have the resources, knowledge, and team spirit to excel in your role and grow in your career.

Key accountabilities

• GROW & NURTURE CLIENT RELATIONSHIPS: Manage a value-based book of business across top key accounts within the region, driving client relationships. Your ability to build and maintain strong relationships will be critical to securing renewals and expanding our footprint across multiple product offerings by clearly articulating how WGSN forecasting reduces operational risk and drives performance. 

• OWN THE SALES CYCLE: Take charge of managing a subscription portfolio with renewal points during the year and driving product upsell and cross sell.

•  You’ll drive every stage of the sales process—qualifying prospects, delivering sales pitches and presentations, negotiating contracts, navigating legal and procurement discussions, updating your salesforce pipeline daily and closing deals to ensure client satisfaction and continued growth.

• CONSISTENTLY HIT & EXCEED TARGETS: Thrive in a fast-paced, target-driven environment by consistently meeting and exceeding KPIs. Your performance will be directly tied to your ability to drive business results and achieve ambitious sales goals.

• DELIVER HIGH-IMPACT PRESENTATIONS: Be the voice of WGSN as you pitch our value proposition to clients and prospects across key industries including Fashion, Beauty, Food & Drink, Interiors, Sports & Outdoors, and Consumer Tech. Your ability to tailor presentations to different markets and demonstrate how WGSN solves real business challenges within design, marketing, 

• DRIVE STRATEGIC PARTNERSHIPS FOR REVENUE GROWTH: Take a consultative approach to account management by understanding client needs, identifying opportunities for growth, and positioning WGSN as a trusted partner that delivers measurable value. 

• Collaborate across the global sales team and supporting roles to identify cross-selling opportunities for additional products in multiple regions.

• Build relationships across clients teams including senior level relationships with decision makers

• A minimum requirement is to be in the office for 3 days per week. This this role includes client travels needed to support meetings, presentations and relationship building (~15% travel or/and as needed)

Skills, Experience & Qualifications Required

• PROVEN SALES EXPERTISE: A minimum of 4 years of experience in sales or account management, selling to senior decision-makers  in a B2B environment. Experience with Fortune 500 companies is highly desirable but our priority is hiring those with excellent sales competencies.
• TRACK RECORD OF SUCCESS: A demonstrable history of achieving or exceeding sales targets, particularly in a subscription-based product or service environment.
• CLIENT RELATIONSHIP BUILDING: Expertise in developing and nurturing relationships with high-level executives, positioning yourself as a trusted advisor and driving business growth.
• EXCELLENT COMMUNICATION SKILLS: Strong ability to present and sell services through proposals, presentations, phone calls, and case studies. Your negotiation skills and ability to influence stakeholders will be essential to your success.
• SALESFORCE CRM EXPERIENCE: Proficiency in using Salesforce (or similar CRM tools) to manage pipelines, track leads, and maintain client relationships. Experience with opportunity management and data-driven sales strategies is a plus.
• RESULTS-ORIENTED: You excel in a KPI-driven, fast-paced environment, managing multiple accounts and priorities while keeping client satisfaction at the forefront.