Key Responsibilities:
· P&L Ownership: Manage e-commerce financials, including forecasting, and reporting on key sales and profitability metrics
· Team Leadership: Lead the e-commerce team, ensuring they have the resources and direction needed to execute effectively
· Digital Performance & Growth: Drive traffic, conversion, and sales through SEO, paid media, email marketing, CRM, and other digital marketing channels;
· Customer Experience & Innovation: Continuously optimize website usability, personalization, and omnichannel integration to enhance customer satisfaction and conversion. Continue to develop the membership program to drive growth;
· Data-Driven Decision Making: Utilize analytics and performance data to refine strategies, improve KPIs, and ensure agile responses to market trends;
· Omnichannel Synergy: Enhance the role of digital as both a sales channel and a traffic driver for offline stores, ensuring a cohesive customer experience across platforms.
Who We Are Looking For
We are seeking a hands-on leader who thrives in a fast-paced, results-driven retail environment. The ideal candidate is data-savvy, entrepreneurial, and experienced in e-commerce operations within an omnichannel retail setting.
Key Qualifications:
· 10+ years of e-com experience, with a proven track record in driving online revenue growth
· Strong omnichannel retail experience; ability to integrate digital with physical store operations
· Expertise in e-commerce platforms, digital marketing, and performance analytics
· Analytical mindset with the ability to interpret data and translate it into actionable insights
· Hands-on approach; able to balance execution and delegation effectively
· Fluent in English (Dutch is a plus) and thrives in international environments
The position will be for a initial period of 4 months and be based in Hilversum. The start date is ASAP. We need a leader who can act fast, drive impact, and elevate our e-commerce performance. If you have the experience and ambition to make a difference, we’d love to hear from you.
As Interim Head of E-Commerce, you will be responsible for driving online revenue growth, optimizing digital customer experience, and ensuring seamless integration of e-commerce into our broader omnichannel strategy. You will collaborate closely with marketing, sales, buying & merchandising, and IT to align e-commerce with overall business objectives. You own the e-commerce P&L and are accountable for performance, execution, and innovation. You report directly to the Chief Digital Officer (CDO).
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What We Do
Hunkemöller is committed to being a much-loved, social, and inclusive brand. We take pride in creating an environment where people not only love to work but also become true brand ambassadors.
Our purpose and values have undergone a transformation, our purpose is to inspire and empower women to be their most beautiful and authentic selves, together we lift each other up! Our values emphasize what we hold as fundamental to our brand identity: Empowering, Playful, In-touch, Inclusive, Inspiring, and Responsible. With these principles we are shaping our culture, steering our actions and aligning with our expanding dedication to setting industry benchmarks in inclusivity and responsibility through innovative and sustainable initiatives.
With a robust presence spanning over 900 stores across 15 countries, we are on a trajectory of continuous growth. Our commitment to World-Class service is not just a promise but a reflection of our ethos, extending seamlessly across channels and locations, including our upcoming opening of our state-of-the-art Distribution Center in Almere, aimed at stream-lining productivity, and boosting efficiency for our customers.
Hunkemöller proudly holds the prestigious title of TOP EMPLOYER in the Netherlands for 2024, marking seven consecutive years of winning, while Germany maintains a 5-year streak. In Denmark, we are back-to-back winners for the 2nd year, a testament to our unwavering commitment to our people and the utmost care we invest in our employees
