6 months Fixed Term Contract
About the role
What You Would Do Here:
At Cloudflare, our mission is to empower our people to do their best work. We're looking for a motivated and detail-oriented People Operations Manager to join our growing team. In this entry-level management role, you'll play a crucial part in supporting our rapidly expanding organization by ensuring the seamless and efficient experience for our employees, from inquiry resolution to accurate data management, and auditing of critical People and Payroll processes within your region.
You'll be instrumental in guiding and developing a team focused on delivering world-class employee inquiry support. This includes acting as an escalation point for more complex matters involving People and Payroll questions, and ensuring that all transactions meet minimum standards, keeping our people systems auditable, clean, and up-to-date. A key focus will be on providing high-quality customer support to our internal clients and stakeholders, ensuring their needs are met with efficiency and accuracy. As we scale, you'll also have exciting opportunities to contribute to the design and improvement of our existing processes, aligning our operations across multiple regions.
Responsibilities:
- Lead HR Service Delivery: Guide and develop a team focused on providing world-class employee inquiry support, serving as an escalation point for complex People and Payroll matters.
- Ensure Data Integrity & Compliance: Oversee HR transactions to ensure they meet minimum standards, maintaining auditable, clean, and up-to-date people systems.
- Drive Operational Excellence: Partner with regional senior management and stakeholders to address their specific HR operational needs with high responsiveness and accuracy.
- Manage Payroll Operations: Oversee monthly payroll checks for your assigned region, ensuring accuracy and timely submission. Contribute to and support regional payroll implementation projects.
- Uphold Compliance Standards: Manage adherence to SOX Control & Compliance, ensuring all Standard Operating Procedure (SOP) requirements are meticulously followed and documented.
- Optimize HR Processes: Contribute to the design, tracking, and implementation of improvements for HR business processes, translating operational needs into technical requirements and working closely with our IT team.
- Facilitate Regional Approvals: Manage the regional offer approval process, ensuring strict compliance with internal guidelines.
- Support System Enhancements: Contribute to the implementation of improvement projects, collaborating with Centers of Excellence (COEs) and other internal teams including IT to test new functionality and troubleshoot technical issues within HR systems.
- Analyze & Report: Analyze support tickets and HR business processes to provide regional status insights and identify opportunities for continuous process enhancements.
- Experience: 2+ years of leadership experience in People Operations, HR Service Delivery, or Payroll, preferably within the EMEA region.
- HR Systems Expertise: Familiarity with HR systems such as Workday and Zendesk. Experience with Core HR, Talent, and Compensation modules is a plus.
- Process Improvement Mindset: Proven ability to support and contribute to projects aimed at enhancing operational efficiency and service delivery.
- Attention to Detail & Accuracy: Highly detailed and process-oriented with a strong commitment to accuracy in all HR transactions and data management.
- Compliance Knowledge: Good knowledge of EMEA countries' employment law and a clear understanding of operating within these regulatory environments.
- Customer Focus: A strong customer service orientation and a dedication to delivering a positive internal client and employee experience.
- Communication Skills: Excellent oral and written communication skills, with the ability to clearly present information and respond to cross-regional and cross-functional inquiries.
- Prioritization & Execution: Adept at prioritizing tasks, executing effectively, and providing clear status reports as needed.
- Organizational & Problem-Solving Skills: Strong organizational, problem-solving, and time management abilities.
- Adaptability: Highly adaptable in a global, fast-paced environment with a proven ability to oversee payroll changes and reports for the EMEA region.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
Gallery
Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
